Thursday, September 29, 2011


Call center hoppers are still a common trend. Some agents get their first paychecks and then just decide to disappear. These agents hop from one callcenter to another hoping that the next one is where their careers get built.

Testing the waters isn’t really a bad thing, but do recognize when resigning is becoming a habit. If you find yourself in your 4th callcenter job within a year, then analyze if you are just having extremely bad luck, or, it might be your attitude — chances are, it’s your attitude!

Many agents find the negative side of everything.

My uncle taught me that a career is like a seed in a plot. Once you plant the seed, you need time for it to grow. Once grown up, only then can you transfer it to another plot. If you transfer a small sprout, it will never grow big.

I personally know some callcenter hoppers, some are now 35 years old and they still have no stable careers. Make constant career shifting a habit and you will reap it when the time comes.

So here are some tips to help you fight the temptation of writing that resignation letter!

1) Research before getting hired

Rather than getting hired first then regretting it later, make sure you do proper research on your target company. Go to Pinoyexchange and find discussion threads about the callcenter that you are eyeing. Find people online and offline who can talk to you about your prospective workplace. Be wary of false information though, because some callcenter agents tend to exaggerate and give false feedback. Putting effort in gathering information is way better than getting hired — only to be discouraged once live.

Here’s the link to PinoyExchange and look for the Callcenter thread.

2) Know what to expect

When the final interview comes and the interviewer asks you “if there are any questions”, then fire away and ask. Ask about the salary, the schedules, the environment, growth, metrics, how cold the aircon is etc.

If you applied in a decent callcenter, then the HR personnel should answer your questions about the actual work. It’s their job to answer your questions after you pass the interviews. (You can also say that you want to know what to expect because you want to find a lasting career.) If they refuse to give information, then do not sign that contract! That company is not being professional, and it seems as if they do not care about your wellbeing.

3) Stop looking for better work

You want a job where you can be happy? A job where you can make friends? An easier job where you can make petiks, or where the avail time is longer? Somewhere where you are allowed to browse or take endless breaks?

These jobs do exist, but if you chase after them all the time, then what does that say about your character? A Job is something that was never meant to be easy.

4) Aim for maturity and discipline

No working conditions are perfect, but if you find that the work is something you can live through – then go for it! You will learn discipline and maturity when you face challenges. It may be hard, but overcoming hardships builds you up as a person.

5) Know when to Quit

Quitting is not bad — just make sure you are quitting for the right reasons. There are a lot of bad callcenters out there. (This is why I did suggest that you research first before signing that final contract.) But if you’re really are stuck in a career where you cry every single day and regret coming to work, then write that resignation letter.

Do remember, that there is a thin line between nag-iinarte ka lang and the job is really bad. If qutting is becoming a habit, then chances are nag-iinarte ka nga.

You only quit when:

1) There is no possible growth or the compensation is really bad.
2) The bosses are evil to the extent that they will personally harass you.
3) The company does not follow the labor code.
4) The environment will damage your health and mental wellbeing.

Any other tips you can think of?

No comments:

Post a Comment