Jollibee Named Among Top 10 Brands in Kuwait for Customer Satisfaction

KUWAIT CITY, Kuwait. – Homegrown restaurant brand Jollibee has been recently recognized as among the Top 10 Brands for Customer Satisfaction in Kuwait, according to the 2023 Service Hero Customer Satisfaction Index (CSI) Awards. 

The Customer Service Index Awards is an annual recognition program that honors companies in Kuwait that deliver exceptional customer service. It measures key service factors such as expectations, overall satisfaction, and likelihood of recommendation. It also measures different service dimensions such as staff, location, product quality, value for money, speed, reliability, among others. Over 500 brands across 20 categories were surveyed for this listing. 

“Being recognized among Kuwait’s Top 10 brands for customer satisfaction from over 500 brands is a testament to our commitment to providing customers with great-tasting food served with the warmth and joyful service that the Jollibee brand is known for. This citation is not only a badge of honor for us, but it also means we are fulfilling our promise to our customers,” said Joseph Tanbuntiong, Jollibee Group Chief Business Officer and Head, Jollibee Global.

Meanwhile, Dennis Flores, President of Jollibee Group’s business in Europe, Middle East, and Asia, and Australia (EMEAA), congratulated the Jollibee Kuwait team and franchisee for this milestone recognition: “We celebrate this achievement with all our store and operations teams in Kuwait whose passion and dedication to our mission of serving great-tasting food and bringing the joy of eating to everyone has made this recognition possible. We are also grateful to our customers in Kuwait for their continued support and loyalty to Jollibee.” 

"We extend our deepest gratitude to our franchisee Yacoub Aljajery for his steadfast belief in our brand. His hands-on approach not only ensures operational excellence, but also fosters a culture of passion and commitment, making exceptional customer service at Jollibee Kuwait possible," Flores added.

The Jollibee Group opened the first Jollibee store in Al Watya, Kuwait City in February 2012 through franchisee Yacoub Aljajery of the Al Musaifra Catering Company. Today, Jollibee has seven stores in Kuwait, with loyal fans craving for bestselling products such Chickenjoy and Jolly Spaghetti.

Jollibee as a franchisor of choice

“I chose Jollibee as a franchise because of its strong brand recognition, delicious menu offerings, and the opportunity to introduce Jollibee to Arab/Kuwaiti customers, which has proven to be a successful venture,” said franchisee Yacoub Aljajery. “As a franchisee, I appreciate Jollibee's comprehensive support system, including marketing assistance, ongoing operational guidance and training programs which have been instrumental in the growth and success of our franchise operations in Kuwait.”

“Being cited as one of the Top 10 brands in Kuwait is a recognition for our dedication and hard work in upholding Jollibee’s standards and values. This award also serves as our source of pride and motivation to continue delivering exceptional service and quality to our customers in Kuwait,” he added.

Jollibee also has stores in other Middle East countries such as the United Arab Emirates (UAE), Kingdom of Saudi Arabia, Qatar, Bahrain, and Oman.

Recently, Jollibee has been ranked Top 5 Strongest Restaurant Brand in the World, overtaking more established Quick Service Restaurant brands, according to the latest annual brand ranking report by Brand Finance, the world’s leading independent brand valuation agency. Jollibee has elevated its rating from AA- to AAA. In addition, Jollibee is the only Philippine brand listed in the 2024 Top 25 Most Valuable Restaurant Brands and Top 10 Strongest Restaurant Brands.

The brand has also been cited as the Top 2 fastest-growing restaurant brand in the world. Surging by an impressive 51% to USD2.3 billion in brand value, Jollibee ascended from rank 20 to rank 17 in this year’s Global Restaurant Rankings.

Jollibee continues to gain strong traction among mainstream consumers in countries outside the Philippines. In Vietnam and Brunei, mainstream non-Filipino locals comprise about 100% of customers; 81% in Malaysia; 80% in the United Kingdom; 70% in Singapore; and 60% in Hong Kong. This is a testament to the brand’s global appeal. 

Jollibee Group flagship brands in the ranking

Another Jollibee Group-owned brand, The Coffee Bean and Tea Leaf ®, has also been included in the Top 10 Brands for Customer Satisfaction in Kuwait. It also emerged as the top brand in the café category. CBTL is Jollibee Group’s flagship brand for the coffee and tea business.

Kathryn Bernardo, Century Tuna Superbods Finalists turn up the summer heat at the #BestYouEver Launch

The summer just got hotter and fitter as the newest Century Tuna Ambassador Kathryn Bernardo and the Century Tuna Superbods Finalists officially launch the “Best You Ever” campaign.

The premier fitness competition in the country, Century Tuna Superbods 2024 is now on its 9th season with the “Best You Ever” campaign that promotes self-love and self-improvement. Encouraging that every bod can be a Superbod, the Best You Ever campaign celebrates the journeys, personal growth, and overall wellness of every Filipino as they become the best versions of themselves.

“With Century Tuna, I’m embracing fitness and wellness like never before. I hope that the ‘Best You Ever’ campaign becomes an avenue for Filipinos to start or continue their journey to become the best version of themselves. We all start somewhere and with a lifestyle that is centered on our overall wellbeing, we empower ourselves and the people around us to strive for the best,” said Kathryn.

Together with Kathryn, the 36 Century Tuna Superbods Finalists continue to reinforce the Best You Ever campaign as they inspire more Filipinos to become the best version of themselves through incorporating the Superbods spirit in their diet, exercise, and overall wellness.

Two months leading up to the finals night, the 36 Century Tuna Superbods Finalists brought their A-game as they showcased their fit and healthy bodies perfectly embodying what it is to be a Superbod.

“We are on our 9th season and this year, we have a solid set of Superbods who, together with Kathryn, we believe epitomize what it is to be a Superbod and what we stand for in Century Tuna. Our common factor in choosing this year’s Superbods is those who we believe will uplift and inspire others in their fitness journeys,” said Century Pacific Food Inc. (CPFI) Vice President and General Manager for Branded Tuna Business, Mr. Carlo Endaya.

The finalists will join a series of digital and onsite challenges that will be uploaded on Century Tuna Superbods Facebook page leading up to the Finals Night on July 9, 2024. The Century Tuna Superbods 2024 Male and Female Grand Winners will each receive PHP500,000 tax-free while the Runners-Up will receive PHP200,000 tax-free.

For more information, please visit https://centurytuna.ph/ or visit Century Tuna on Facebook

at https://www.facebook.com/centurytuna or @centurytunasuperbods on Instagram for

more updates.

GCash Celebrates International Girls in ICT Day

GCash, the Philippines' leading finance app and largest cashless ecosystem, celebrates International Girls in ICT Day with a series of initiatives where women in tech are recognized. With this year's theme centered on leadership, GCash recognizes the impact women have not only for the industry but the community as a whole.

"There can be no true financial inclusion without the contributions of women," said GCash President and CEO Martha Sazon. "Over half of GCash users are female, and if we want to keep boosting the digital finance capabilities of the Philippines, we need more women in tech."

GCash leads the way in welcoming and celebrating women in tech. More than 47% of GCash's workforce are female, well above the industry average of 28.8%. This continued to grow in 2023 as GCash welcomed 31% more women in its tech-related teams from software development to technology research, and product innovations.

As a FinTech led by women for women, GCash recognizes its role to be a catalyst for inclusion and empowerment. It provides accessible financial tools to sectors that were formerly excluded, the majority of which are women. GCash paves the way to enable them to support their livelihood, access loans, and take control of their finances.

GCash collaborates with various communities to enable more women to join the science, technology, engineering, and math (STEM) fields. The company has partnered with organizations such as Connected Women, which has helped more women access remote work opportunities and training for in-demand skills globally. Just recently, GCash renewed its partnership with Connected Women to launch a purely online training, Elevate GAIL (Generative Artificial Intelligence Learning).

This International Girls in ICT Day, GCash is offering more opportunities to women by extending its expertise through mentoring sessions via external partners. In today's event organized by the International Telecommunication Union (ITU) and Department of Information and Communications Technology (DICT), GCash's Chief Data Officer Sara Venturina and Chief Risk Officer Ingrid Beroña will be sharing their journeys and insights on Data and AI, as well as Cybersecurity, respectively, to students at the Far Eastern University.

GCash also regularly organizes GTalks, a platform that engages stakeholders on advocacies important to the company. Its upcoming GTalks in May will put a spotlight on how women can thrive in the tech industry. Through the partnership with the University of the Philippines Diliman, GCash hopes to encourage more female students to find their calling in STEM.

Through the International Girls in ICT Day, GCash underscores the importance of empowering women in technology, especially in a nation where most digital wallet users are women. GCash is proud of its role in championing this cause, one women leader at a time.

“Technology is ever-changing and evolving,” Sazon said. “We at GCash envision a future where the tech industry has also evolved for women to thrive, which is one of the keys to financial inclusion and economic progress.”