MAPFRE Insular’s ‘MAiassist’ Mobile App Revolutionizes Roadside Assistance

MAPFRE Insular revolutionizes how we see roadside assistance by pioneering a new mobile app that will benefit policyholders with roadside assistance that is practically at the tip of our fingers. This innovation, dubbed as the MAiassist mobile application, aims to provide fully automated roadside assistance initially, through SMS update facility and eventually via GPS.

MAiassist responds to three possible incidents: breakdown, theft, and accident. After selecting the assistance you need, the mobile app will automatically report the time and location of the vehicular concern. Then, your details are sent to MAPFRE’s assistance systems, which will send you a confirmation of your request. MAiassist also has a unique feature that allows the app users to receive real-time updates on the arrival of an assistance unit via SMS every 15 minutes of the tow truck’s location. In cases of extreme emergencies, you can directly contact assistance services by an automated telephone call.

MAPFRE Insular is one of the world’s most trusted insurance companies that offers non-life insurance, and is the first company to introduce this breakthrough in roadside assistance. “MAPFRE Insular is committed to give its policyholders only the best and most innovative service,” President and CEO Mr. Tirso C. Abad shares. “The MAiassist mobile app offers 24/7 reliable services and attends to accidents and breakdowns with speed and convenience. With this mobile app, all of MAPFRE Insular’s insurance policyholders can access easy, fast, and effective roadside assistance for whatever road incident that they may encounter.”

Policyholders can also modify their user profile, add additional vehicles, and access their request history. This mobile app is available in iOS and Android app stores.

So, no matter what road you are driving, easy and fast roadside assistance will always be within your reach wherever and whenever you need it through MAPFRE Insular’s MAiassist app.

MAPFRE Insular Offers Insurance for Agency Hired OFWs

MAPFRE Insular provides comprehensive coverage to overseas Filipino workers as required under the Compulsory Insurance for Agency Hired Migrant Workers as
approved under Section 23 of R.A. 10022 and creates online community that serves as a unifying communication platform with OFWs all over the world.

Compulsory Insurance for Migrant Workers
Section 23 of R.A. 10022 mandates recruitment and manning agencies to provide OFWs with compulsory insurance at no cost to the worker. The Compulsory Insurance for Agency Hired Migrant Worker aims to ensure that OFWs get the right protection they deserve. It also
promotes and supports the workers’ fundamental rights and welfare.

MAPFRE Insular’s Compulsory Insurance Coverage for Agency-Hired Migrant Workers is a comprehensive insurance package that is set to address the needs of Filipino Migrant Workers.

The very nature of accidents is that they are unexpected, but with MAPFRE Insular’s insurance
package, OFWs are protected from heavy financial burden in the event of an emergency.

The comprehensive package provides OFWs with assistance for Repatriation in case of termination of employment or death; Subsistence Allowance for OFWs involved in a case or litigation; Legitimate Money Claims Insurance or money claims arising from employer’s liability;
Compassionate Visit in case of OFWs hospital confinement, Medical Evacuation Insurance in case of inadequate medical facility in the area of work; and Medical Repatriation Insurance in case an OFW needs to be transported back to his country of origin as deemed necessary by medical workers.
“Our service considers financial security of our modern heroes and their family as our top priority, which is why we made sure that our insurance coverage for our OFWs will be truly beneficial,” says Tirso Abad, president and CEO of MAPFRE Insular Philippines.
Kabayan Abroad Online Community Kabayan Abroad is an online community that aims to bring together Filipino workers all around the world. Kabayanabroad.com, MAPFRE Insular’s online community for OFWs, is a venue for
OFWs to communicate with each other and obtain useful and inspirational tools for their day-today lives abroad. OFWs in the site may also share their views and own experiences to help other OFWs who are visiting the site.

For inquiries or more information about the OFW insurance and other MAPFRE Insular services, check out www.mapfre.com.ph or call their Teleservice hotline (02) 876-4400 or email them at teleservice@mapfreinsular.com.

MAPFRE Insular introduces Fast and Hassle-Free Claim Insurance Process

 

MAPFRE Insular, a non-life insurance company, introduces the new VIP Fast Track program. The VIP Fast Track is another trailblazing innovation in the claiming process for MAPFRE Insular Comprehensive Car Insurance policyholders. VIP Fast Track gives current and new MAPFRE Insular policyholders the opportunity to enjoy the fastest and most hassle-free claiming process by requiring only one document for submission when filing a claim.

MAPFRE Insular offers the simplest claiming process in the industry, as it requires only three documents. Now, with the VIP Fast Track claiming process, the three documents are reduced to one*!

Enrolling your policy in the VIP Fast Track program is as easy as 1-2-3. You only need to submit the valid driver’s license of the car owner or the nominated driver, together with the car’s OR/CR (official receipt/copy of registration), or if the vehicle is brand new, the car’s invoice; and the duly filled-up application form.“When the need to claim comes, the client will only need to present the Incident Report Form (IRF)*—and this is what makes this new VIP Fast Track process unique! You don’t need to worry about submitting other documents for claiming. With MAPFRE

Insular’s VIP Fast Track process, you get to enjoy a hassle-free experience and gain more confidence the next time you drive your car,” says Tirso Abad, MAPFRE Insular President and CEO.

For more information about MAPFRE Insular and its VIP Fast Track program, visit www.mapfre.com.ph, call Teleservice at (+632) 876.4400 or visit your nearest local MAPFRE Insular branch

*Note: Applicable for own damage claims only.

MAPFRE Insular Optimistic for Growth in 2015

Starting strong in 2015 with 37.9% growth in total production for all lines and channels on the first quarter of the year compared to the same period of 2014, MAPFRE Insular is optimistic on projection of growth of its business for the year.

The company’s growth in Q1 is attributed in the Fire Insurance line which alone doubled versus its performance in 2014 delivering over 299 million in premiums for the Company. Following Fire Insurance, Casualty and Marine Cargo insurance are the second and third respectively in terms of growth.

2015 is a year of consumer-centric innovation for MAPFRE Insular. Along with continuous brand building and awareness efforts, the Company is focused on becoming the trusted insurance company of choice for the Filipinos by delivering superior and efficient insurance solutions for their different needs. 

“We at MAPFRE Insular are continuously strengthening our geographical presence to make our services easily available and affordable to more Filipinos nationwide through our various distribution networks,” says, Tirso Abad, President and CEO of MAPFRE Insular. “Our multi-channel offices and sales offices have grown in total production by 37.6% and 146.9% respectively in the first quarter. These channels have been driving growth in the Accident, Fire and Motor business through an active agents’ network focused on selling retail products,” Abad adds. 

MAPFRE Insular completed the first quarter of the year with several programs that aim to improve consumer experience of existing products and services. In March, MAPFRE Insular launched its VIP Fast Track Claiming process, an innovation in the motor car insurance claims procedure that only requires one document* when making a claim. Clients may now enjoy a fast, easy and convenient claiming experience once they have enrolled their car insurance policies in the program.

Other than this program, MAPFRE Insular continues on improving its systems and processes for the satisfaction of their consumers through its technological and digital enhancement such as Tronweb – an IT system allowing for an improved integration of company-wide processes and standardized database analysis that would lead to a more working efficiency.

MAPFRE Insular in support of the government’s advocacy to increase insurance awareness has also recently made available a program for low-income urban population in Metro Manila. The 1 company has established Kabuhayan at Kinabukasan Alay ng MAPFRE sa Pinoy (KaKAMPi) Microinsurance, a program to educate and help protect families from the financial burden of coping with costs associated with the unexpected death of family member. Moreover, the KaKAMPi Mo scratch card was launched for the same target. The scratch card is an accessible and affordable personal accident insurance solution for the low-income urban population. Continuously engaging in programs and offering services that are focused in contributing to the betterment of the Filipino society, MAPRE Insular ensures that the welfare of their customers is their top priority. This commitment motivates the company in the continuous improvement of its products and services.

The company is gearing for more innovations and expansion in 2015.

For more information about MAPFRE Insular’s services, visit www.mapfre.com.ph.

This is a press release

DepEd, Embassy of Spain, and Fundacion Mapfre Initiates Turnover of Road Safety Teaching Aids for Public Elementary Schools in PH

Spanish Ambassador to the Philippines, H.E. Luis Antonio Calvo, with DepEd Undersecretary of Programs and Projects Dina Ocampo, and Mapfre Insular president and CEO, Javier Warleta, initiated the turnover of Road Safety Teaching Aids for public elementary schools in the country, between Fundacion Mapfre and the Department of Education (DepEd).

The materials were given to improve the teaching-learning process in schools so that students may be aware of how to safely navigate Philippine roads, particularly the busy streets of the metro. Soft copies of the program’s materials will be stored in the DepEd Portal to provide easier access for the teachers. Ultimately, the goal is to reach out to 47,000 schools nationwide—both in the elementary and secondary levels. On top of raising awareness among the youth, DepEd, Mapfre, and the

Spanish Embassy would like to extend road safety consciousness to adults as well, since they are the members of society who use the roads more often. DepEd recognizes that changes will come faster if adults lead by example. As a start, teachers must be able to learn from the program and share it with their students and families.

The Spanish Ministry of Education and Embassy have worked closely with DepEd on special programs, and are thus very supportive of the project. The collaborators would like to emphasize safety as a way of life. They believe that values and health education are as important as traffic and car safety principles. Fundacion Mapfre, the corporate social responsibility arm of MAPFRE S.A., a leading Spanish insurance multinational company, operating in the Philippines through Mapfre Insular, has been working with the Department of Education since 2011, developing modules in two learning areas: Araling Panlipunan and Edukasyon sa Pagpapakatao. Since then, road safety has been taught in at least two thousand schools nationwide. Beginning this March 2015, teaching aids will be distributed and used in schools.