Makati City, Philippines – Security Bank has entered into a strategic partnership with WIZ.AI, a regional leader in AI–powered voice automation, to strengthen its digital transformation agenda and enhance customer engagement through secure, scalable, conversational AI. The partnership was formalized in a signing ceremony held at the Security Bank Centre in Makati City on November 17, 2025.
The collaboration marks a significant step in the Bank’s efforts to modernize operations and apply intelligent automation across key service touchpoints, including collections. By integrating WIZ.AI’s natural language processing (NLP) and voice automation capabilities, Security Bank aims to improve efficiency, accuracy, and responsiveness while delivering more personalized customer experiences.
“At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers’ needs and delivering solutions that make a real difference,” said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head at Security Bank. “With WIZ.AI, we aim to improve our collections efficiency through seamless human-bot synergy.”
Echoing this, Jianfeng Lu, Founder and CEO of WIZ.AI. said, “Our partnership with Security Bank reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI. Security Bank’s dedication to BetterBanking strongly aligns with our ‘’local-first’ vision—leveraging advanced LLM-powered voice automation to deliver customer experiences that are both efficient and culturally attuned. We are excited to support the Bank in enhancing collections performance and setting new standards for intelligent customer engagement in the Philippines.”
The partnership forms part of Security Bank’s broader digital transformation roadmap, which prioritizes data-driven decision-making, operational efficiency, and the responsible adoption of new technologies to enhance customer experience.
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About Security Bank
Established in 1951, Security Bank is one of the Philippines' leading universal banks and is publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995. The Bank's core businesses are retail, corporate, commercial, and business (MSME) banking, offering a wide range of services including lending, leasing, foreign exchange, stock brokerage, investment banking, and asset management.
Security Bank differentiates itself from other banks as a strong, domestic, independent bank that delivers a superior customer experience in line with its brand promise of BetterBanking. This is based on a deep understanding of customer needs, providing solutions in a professional, hassle-free, personalized, and timely manner. The Bank's strategic alliance with MUFG Bank, Ltd., Japan’s largest bank, provides its customers with access to a broad global network.
The Bank has been recognized by international and local organizations for its constant product innovation, market leadership, and best-in-class management practices.
For more information, visit www.securitybank.com.
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