Metro Cebu Strengthens Push for Smarter Local Governance through PLDT, Smart’s AI-in-a-Box

Metro Cebu is taking a major step toward smarter and more responsive public service with the rollout of PLDT and Smart AI-in-a-Box (AIAB) program.

 

AI-in-a-Box is the PLDT Group’s initiative to make artificial intelligence (AI) more accessible to communities. The program combines digital tools, connectivity, training, and mentorship to help local government units turn emerging technologies into practical solutions. As part of the initiative, participating LGUs received an AI-in-a-Box kit that includes a laptop, a smartphone, a Smart connectivity device, and premium access to AI tools, including ChatGPT.

 

In a simple ceremony at the Cebu City Hall, Mayor Nestor Archival received the AI-in-a-Box package on behalf of the local government of Cebu City, from PLDT and Smart represented by Roby Alampay, FVP and Head of Public Engagement and Corporate Communications, and Stephanie V. Orlino, AVP and Head of Stakeholder Engagement.

 

The rollout successfully extends across Metro Cebu, including Lapu-Lapu City and Talisay City, which also received their respective AIAB packages.  Key personnel from all three cities have undergone specialized training to strengthen their internal AI capabilities and identify practical applications of AI in local government work.

 

“We at PLDT and Smart believe that technology should help enhance the delivery of public service. Through the AI-in-a-Box Program, we affirm our commitment in assisting LGUs level up service delivery through a more citizen-focused, practical, secure, and innovative technology," said Alampay.

 

As one of the four pioneer participant cities in the country, Cebu City proudly represents the entire Visayas region in a mentorship and acceleration program organized by PLDT and Smart, with support from the group’s social outreach arm, the PLDT-Smart Foundation (PSF). This mentorship program is specifically designed to help local offices transform conceptual ideas into practical, real-world AI solutions for faster, more responsive governance. Through the program, participating Cebu City personnel will receive guidance as they develop and deploy AI-enabled solutions that respond to specific needs in their communities.

 

In a statement shared on his official Facebook page, Mayor Archival warmly welcomed the program, noting that it is heartening for Cebu City to be selected as a pioneer participant and the sole representative from the Visayas. He emphasized that through PLDT and Smart’s AI-in-a-Box program the city will strengthen its use of innovation and AI solutions to deliver faster, more efficient, and more compassionate service to the people of Cebu.

 

By bridging the gap between advanced technology and localized public service, this initiative underscores PLDT and Smart's broader commitment to fostering digital inclusion across the Philippines. As these local government units integrate AI into their daily workflows, the program aims to establish a scalable blueprint for digital governance that can be replicated in other provinces, ultimately driving nationwide development through shared technological progress. 

Cabanatuan Eyes Faster, More Responsive Government Services through PLDT, Smart’s AI-in-a-Box

Cabanatuan City takes a huge leap into a smarter future with PLDT and Smart’s AI-in-a-Box program. Under the initiative, the city government will develop its own AI-powered solution aimed at making public services smarter and more efficient.

 

"We see artificial intelligence as a practical tool for improving governance and delivering better outcomes for our people,” said Mayor Myca Elizabeth R. Vergara of Cabanatuan City. “We are committed to institutionalizing this initiative and integrating it into our operations. This is part of our broader vision of building a smarter, more responsive city government that listens, acts, and serves more effectively."

 

With support from PLDT-Smart Foundation and Microsoft Philippines, AI-in-a-Box is the PLDT Group’s initiative to make artificial intelligence more accessible to communities, combining digital tools, connectivity, and training to help organizations and local governments turn emerging technologies into practical solutions. Each kit includes a laptop, a smartphone, a connectivity device, and premium access to AI tools.

 

"AI-in-a-Box is about helping communities turn innovation into tangible benefits for the people they serve. By giving local governments access to practical AI tools and training, we hope to support more responsive public services, strengthen digital capabilities, and create more opportunities for Filipinos to thrive in an increasingly digital world," said Roby A. Alampay, FVP and Head of Public Engagement at PLDT and Smart.

 

Key personnel from different city government offices have been brought in for the AI mentorship and acceleration program. In the next few months, these Cabanatuan City LGU personnel will develop a centralized query platform that will receive citizen concerns, and route them to the appropriate office. Powered by AI, the system is expected to streamline public feedback management and help shorten response times for requests and inquiries. The city plans to integrate the solution into the existing ‘MyCabanatuan’ application.

 

As Cabanatuan City begins its AI Mentorship journey together with PLDT and Smart, it becomes one of several local government units exploring how technology can help make public services more responsive and accessible.

 

The city joins Baguio City, Cebu City, and the province of Lanao del Sur, which have likewise partnered with PLDT and Smart to tap AI-enabled solutions for local governance.

 

Through AI-in-a-Box, PLDT and Smart provide participating communities with access to digital tools, training, and mentorship as they build solutions designed to address local concerns. The initiative supports the PLDT Group’s much broader efforts to expand digital inclusion and encourage innovation in line with the UNSDG 9 on Industry, Innovation, and Infrastructure.