JFC’s HR Head for the Philippines named sole Filipina Finalist in WeQual Awards 2023: People Category

MANILA, Philippines. – Another feat for Filipina women leaders on the global stage. Ruth Angeles, Jollibee Group’s Head of Global Organization, Leadership, and Culture and Head of Region Philippines Human Resources, was cited as the only Filipina among the three finalists for the People category at the WeQual Awards, Asia-Pacific 2023. 

The WeQual Awards identify senior executive women with exemplary leadership qualities. The Awards aim to promote and accelerate gender parity at the top of the world’s largest companies.

“It is a great honor to become part of this global list of outstanding senior executive women. This recognition inspires me to do even more to foster our JFC culture of inclusivity and equality in the workplace that allows employees, regardless of gender, to grow and succeed,” Angeles said. 

WeQual cited Angeles as a skilled communicator with a deep understanding of aligning people strategy with business objectives. WeQual likewise recognized Angeles’ well-developed judgment and remarkable resilience. 

Angeles started her journey with the Jollibee Group in 2006 as HR Manager for Jollibee Worldwide Services and became part of its pioneer leadership team. After this stint, she led Red Ribbon Philippines’ HR function, helping keep people aligned amid its business turnaround at the time. She was soon elevated to HR Head of Jollibee Philippines, facilitating a culture transformation that helped the brand achieve significant sales and store network growth. Today, Angeles leads the Regional HR team in the Philippines and the Global Organization, Leadership, and Culture team concurrently.

As the Regional HR Head for the Philippines, Angeles oversees the consistent delivery of HR programs, systems, and processes while building the talent pipeline for organizational sustainability in the region. Simultaneously, Angeles drives cultural transformation across JFC’s BUs and functions globally through learning and development, organizational development, and employee engagement. 

In the Philippines, women comprise most of Jollibee Group’s management positions. The organization was named in the list of Forbes’ Most Female Friendly Companies—a testament to its commitment to supporting its women employees worldwide. Last year, Cynthia Castro, Finance Head of Jollibee Group’s Philippine Region and Jollibee Philippines, was also recognized as a finalist in the WeQual Awards. 

Workforce Management and Optimization as a Service will take Companies to New Dimensions

Call Design, a Workforce Management and Optimization company from Australia is expanding its operations to provide full-component services that will improve Workforce Management performance, optimize service processes in contact center, branch and back-office operations, integrating technology and services using data science at its core.

Founded in 1999 in Sydney Australia to provide Workforce Management business solutions, technology, and consulting services to their clients in Australia, US and Europe, Call Design first came to the Philippines in 2008 to support the WFM Teams of their clients who are mostly blue-chip companies, across the globe.

In 2019, Call Design has enlarged its services by offering Workforce Management and Optimization as a Service to ensure that right people with the right skills are in the right place at the right time to provide companies with optimal service and quality.

Sean Mather, Executive Director of Call Design Pty. Ltd and Chairman of Auscontact Association said Workforce Management is crucial in every business but is a highly overlooked part of operations.

Demand for Workforce Optimization is rising, however, due to the thriving business climate in different regions, including the Philippines. “Organizations must provide quality service, efficiency and effectiveness and at the same time ensure revenue generation, cost efficiency and profitability. It’s a demanding balancing act, and the solution is the efficiency and effectiveness that WFO can provide. A large chunk of a company’s success is due to efficient, well-managed staff,” Mather said.

Workforce Optimization ensures that employees are aligned with the goals of the organization. Call Design works at an enterprise-wide level to put the best tools in place for an unparalleled customer experience,” he added.

Call Design Philippines General Manager Cecille Tan said the company continues to revolutionize the workplace by providing effective Workforce Management and Optimization services, tools and technology, custom software development, exceptional support, personalized training, and consulting services at a lower cost than when the companies themselves do their own employee management.

“It is the first of its kind in the country. Backed by 20 years of WFM experience and expertise, Call Design’s Workforce Management and Optimization services can help companies acquire an optimum level of performance, increase staff retention, improve technology, save on costs and time, provide a superior customer experience and make them true global players,” Ms. Tan said.

“It is often considered as the next logical move to analyze and manage the staff and operational efficiency in order to elevate customer experience.”

Call Design’s clients spanning 26 countries belong to different industries including Australia’s major banks, international telecommunications companies, blue chip insurers, governmental bodies and other global entities.

As Call Design’s main goal is to increase efficiency and expertise in Contact Centres and Shared Services Operations for all clients from different industries, they also provide services on Performance Management, Quality Management, Knowledge Management and Load Management. Clients can also choose to have their internal staff go through Essential Trainings for WFM, Quality, Performance Management, Manager Essentials and Back-Office Essentials.