Six-Month Trial of Four-Day Workweek in 2022 Produced Favorable Results for Rimini Street Workforce, Granting Extension of the Program through 2023

MANILA, PHILIPPINES – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, today announced Rimini Street’s extension of its four-day workweek program, named “Fabulous Fridays!,” through 2023 after reviewing favorable results during its six-month trial phase in the second half of 2022. 

Rimini Street Listens, Measures, and Acts to Create a Better Workplace for All 

The bold decision to launch “Fabulous Fridays!” in July of 2022 was an acknowledgement by the senior executive team of the fatigue and stress accumulated over the past two years by all global citizens who had been challenged with navigating the devastating global pandemic and economic uncertainty, and its ongoing impact on the workforce.  

The program was set to last during the summer months of July and August, allowing colleagues of Rimini Street to enjoy the benefits of a three-day weekend for relaxation, refocus, and realignment in their personal and professional lives. With the announcement of “Fabulous Fridays!,” Rimini Street launched its employee listening platform called, “Make it Better!,” where colleagues were encouraged to submit suggestions for how to improve and “make better” operations, processes, and executions within the Company. The “Make it Better!” committee received numerous feedback on “Fabulous Fridays!” and how it transformed employees’ personal and professional lives for the better, allowing for greater focus during the work week. 

After reviewing the impact of the four-day workweek across the “4C’s” of Rimini Street – Company, Clients, Colleagues, and Community – and satisfied that it had not negatively impacted the quality and speed in which the Company served its external and internal clients, nor the viability of meeting its long-term business goals, the executive team decided to extend the program until the end of the year, and now to the end of 2023. 

“At Rimini Street, we deeply respect the values that make the Company not just a place of employment, but a home to our 1,800 and growing members of the Rimini Family. And our open-door policy allows us to continue to listen, learn, and evolve Rimini Street, remaining a top workplace and employer that is globally recognized and appreciated by our colleagues and the industry,” said Seth Ravin, CEO of Rimini Street. 

Designing a Four-Day Workweek Rooted in Sustainability and Stability 

As a Company recognized for its unmatched quality of premium-level enterprise software support and services, which includes 24/7/365 availability of its 800 engineers around the globe, and an average response time of two minutes for priority cases, it was essential to Rimini Street that its business model remained intact during the design of “Fabulous Fridays!.” 

Colleagues in client-facing teams were empowered to swap “Fabulous Fridays!” for “Marvelous Mondays!,” or “Terrific Thursdays!,” allowing Rimini Street to continue operating effectively, while achieving greater employee satisfaction ratings. 

“Our global service delivery team of hundreds strong across 17 countries are enthused with our four-day workweek model. We continue to confidently provide an average 4.9 client satisfaction rating, where 5.0 is considered excellent, and solving some of the most complex cases to keep our thousands of clients running optimally, all while enjoying a greater work-life balance,” said Craig Mackereth, senior vice president of Global Support Delivery at Rimini Street.  

Learn more about Rimini Street’s award-winning culture and career opportunities by visiting www.riministreet.com/careers. 

About Rimini Street, Inc. 

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, over 4,900 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI) 

 

Workforce Management and Optimization as a Service will take Companies to New Dimensions

Call Design, a Workforce Management and Optimization company from Australia is expanding its operations to provide full-component services that will improve Workforce Management performance, optimize service processes in contact center, branch and back-office operations, integrating technology and services using data science at its core.

Founded in 1999 in Sydney Australia to provide Workforce Management business solutions, technology, and consulting services to their clients in Australia, US and Europe, Call Design first came to the Philippines in 2008 to support the WFM Teams of their clients who are mostly blue-chip companies, across the globe.

In 2019, Call Design has enlarged its services by offering Workforce Management and Optimization as a Service to ensure that right people with the right skills are in the right place at the right time to provide companies with optimal service and quality.

Sean Mather, Executive Director of Call Design Pty. Ltd and Chairman of Auscontact Association said Workforce Management is crucial in every business but is a highly overlooked part of operations.

Demand for Workforce Optimization is rising, however, due to the thriving business climate in different regions, including the Philippines. “Organizations must provide quality service, efficiency and effectiveness and at the same time ensure revenue generation, cost efficiency and profitability. It’s a demanding balancing act, and the solution is the efficiency and effectiveness that WFO can provide. A large chunk of a company’s success is due to efficient, well-managed staff,” Mather said.

Workforce Optimization ensures that employees are aligned with the goals of the organization. Call Design works at an enterprise-wide level to put the best tools in place for an unparalleled customer experience,” he added.

Call Design Philippines General Manager Cecille Tan said the company continues to revolutionize the workplace by providing effective Workforce Management and Optimization services, tools and technology, custom software development, exceptional support, personalized training, and consulting services at a lower cost than when the companies themselves do their own employee management.

“It is the first of its kind in the country. Backed by 20 years of WFM experience and expertise, Call Design’s Workforce Management and Optimization services can help companies acquire an optimum level of performance, increase staff retention, improve technology, save on costs and time, provide a superior customer experience and make them true global players,” Ms. Tan said.

“It is often considered as the next logical move to analyze and manage the staff and operational efficiency in order to elevate customer experience.”

Call Design’s clients spanning 26 countries belong to different industries including Australia’s major banks, international telecommunications companies, blue chip insurers, governmental bodies and other global entities.

As Call Design’s main goal is to increase efficiency and expertise in Contact Centres and Shared Services Operations for all clients from different industries, they also provide services on Performance Management, Quality Management, Knowledge Management and Load Management. Clients can also choose to have their internal staff go through Essential Trainings for WFM, Quality, Performance Management, Manager Essentials and Back-Office Essentials.