MOTOLITE SERVICES AT YOUR FINGERTIPS: EXPRESS HATID, RES-Q AND MORE

Motolite’s promise to deliver pangmatagalan satisfaction doesn’t stop with its batteries. It continues to grow the coverage and availability of its services to customers through an increasing number of channels.

Most Motolite customers know to look for official Motolite outlets in their neighborhoods or along main roads, and longtime customers keep the Motolite Express Hatid Hotlines [ (02) 8370- 6686 for Metro Manila, (0918) 843 6686 For SMART users, and (0917) 891 6686 for GLOBE Users ] readily available in their smartphones, just in case they may need to inquire about their nearest Motolite outlet, to get recommended battery specs & sizes for their vehicles, or to request speedy battery servicing or delivery to their offices or homes.

Savvy online customers of Motolite have already bookmarked Motolite’s website (www.motolite.com) which is not only Motolite’s official online presence, but is also a regularly updated tool for customers to find the recommended batteries for their vehicles, stay updated on the complete line of Motolite batteries for automobiles, motorcycles, other vehicles, and other non-vehicle applications, and the latest news & Motolite promos. Smartphone-wielding customers know to check Motolite Express Hatid’s Facebook account (@motoliteexpresshatid) for news and motoring tips, and to send quick inquiries via FB messenger to Motolite’s online customer service team.

However, many are unware of the additional services available through the Motolite RES-Q App. In addition to being able to drop a pin on your location to request battery servicing, replacement, or purchase for a Motolite battery, you also have the option to request roadside assistance for tire problems, fuel problems, and even engine overheating.

Motolite RES-Q riders are specially trained to delivery roadside assistance to Motolite Customers, capable of providing

Battery servicing, including jumpstarting a customer’s discharged battery, testing battery health, and recommending recharging (if battery is still healthy), replacement (if failing, but still under warranty), or new purchase (if warranty has expired). All official RES-Q riders have access to Motolite’s warranty database and regularly remind customers about warranty coverage for their batteries;

• Swift and skilled battery removal and installation;
• Emergency re-inflation of a flat tire, or assistance in changing to a spare tire;
• Delivering emergency fuel in case a customer runs out of gas; and
• Providing assistance in rare cases of engine overheating.

All these services are a screen touch away through the Motolite RES-Q app in Metro Manila, and a rapidly growing coverage area beyond NCR.

Lastly, Motolite RES-Q offers customers a way to secure the E-Warranty of their battery. By registering their battery and vehicle details on Motolite RES-Q, customers will have all the necessary information necessary for Motolite’s outlets & customer service channels to identify and process warranty claims on Motolite Batteries right at their fingertips. A useful backup to Warranty Cards and Official Receipts, which tend to disappear from the glove compartment during regular cleanings or service visits.

Cautious motorists would do well do download and register on their Motolite RES-Q apps already; you never know when you may need roadside assistance from Motolite’s RES-Q Riders. Motolite RES-Q is available for iOS and Android devices.

WHICH iS THE RIGHT ONE FOR YOUR VEHICLE -- MOTOLITE’s EXCEL EFB or EXCEL AGM?

As part of its commitment to its customers to provide a complete line of batteries for their needs, Motolite – the Philippines’ top battery brand – has released two top-of-the line batteries as part of its premium EXCEL line of batteries: the EXCEL EFB & the EXCEL AGM.

But which one is best for your vehicle? Both batteries have their strengths and weaknesses, so it comes down to what matches your vehicle’s needs best.

Motolite EXCEL EFBs, engineered to work with start-stop engines, enjoy longer battery life due to:

• Lower battery temperatures due to low-type plates that provide headspace for acid;
• Increased corrosion resistance from enveloped positive plates that prevent deep discharges, from thick-cast positive plate grids, and from reinforced upper frames;
• Reduced chances of internal short circuits, due to full-bordered negative plate grids;
• Improved current distribution and lowered electrical resistance from optimized wire design;
• Increased resistance to vibration from product-specific container ribs; and 
• Slowed self-discharged and reduced deep-discharge shorts through special additives for the battery paste and battery electrolyte.

Motolite EXCEL AGMs offer:

AGM (Absorbent Glass Mat) separators which absorb the electrolyte, critical in enabling oxygen-hydrogen recombination and making the battery spill-proof;

Extremely low gassing and moisture loss due to the oxygen recombination process inherent to VRLA (Valve regulated lead acid) batteries; 

Long service life due to the valve-regulated exhaust, which keeps the optimal operating pressure temperature;

Longer service life due to the pure lead (99.99%) grids and connectors which aid in oxygen retention; and

Improved power delivery through optimized punch grid technology. 

EXCEL EFB and EXCEL AGM both have similar electrical and service life performance, with their key differentiations as follows:

These stem from the differences in technologies. In EFBs, oxygen, hydrogen, and water vapor are released during the regular battery charge & discharge cycle. In time, this lowers the electrolyte level, eventually requiring the topping off of demi-water. In AGMs, the use of the absorbent mat allows it to store all electrolytes in the system and counter the electrolyte loss, and to suppressing water and hydrogen gas escape from the battery, reducing moisture loss.

While this means that AGMs tend to retain moisture and electrolytes better, it also means they lack the cooling effect of the electrolytes that EFBs enjoy – reducing effectiveness in tropical climates. Furthermore, in AGMs every 10degC increase in temperature doubles the rate of reactivity, resulting in increased gassing, hastened corrosion, and ultimately a shorter battery life.

Ultimately, it’s recommended that customers use EXCEL AGM for cars that also have AGM batteries for original equipment, and to use EXCEL EFB for cars that use EFB batteries as original equipment. This is to avoid the detrimental impact that unplanned excess heat might have on an AGM battery installed in a space meant for an EFB.

Both Motolite EXCEL EFB & AGM are backed by Motolite’s nationwide warranty coverage. Motolite EXCEL EFB offers an 18 Month / 27 Month Warranty (for start-stop vehicles / conventional vehicles respectively), while Motolite EXCEL AGM offers a 21 Month / 24 Month Warranty (for start-stop vehicles / conventional vehicles respectively).

For prompt free delivery and expert advice on the appropriate sizes for your car batteries, contact these Motolite Express Hatid Hotlines: (02) 8370- 6686 for Metro Manila, (0918) 843 6686 For SMART users, and (0917) 891 6686 for GLOBE Users. You may also visit Motolite’s new website at www.motolite.com to check Motolite’s complete line of batteries.

MOTOLITE to the RES-Q!

New innovations come to the rescue at times of emergency nowadays as Motolite launched its emergency on-the-go mobile app RES-Q on Thursday evening at Quezon City. The known car battery brand also unveiled its newest brand partners in one of the recent big names in college volleyball, the Ateneo Lady Eagles.

The RES-Q app is Motolite's more modernized take on approaching customers who are in dire need of immediate solutions to its car battery problems – that's of course aside from the usual Motolite Express Hatid. The on-the-go service aims to give motorists the peace of mind that when it comes to car troubles, someone always has their back.

Now taking an alternative from the usual hotline call, all it takes for users is to launch the app. And with just a few clicks, help is on its way – that easy!

“It is at the heart of Motolite's branding to guarantee a worry-free driving experience to our clients, especially in Metro Manila,” said Ricky Chan, Motolite Vice-President. “And to do this means addressing the more common problems they may face on the road and the Motolite RES-Q app is one way to achieve that objective of giving our customers that 'peace of mind' while on the road.”

The Motolite executive also said that Motolite battery installed in your vehicle, the RES-Q service will be free of charge. Motorists will only need to pay if a new battery is needed or in certain cases such as coolant or fuel, and they can pay either by cash or credit card.

“In some aspects, that's better than paying for roadside assistance club annual membership dues,” added Chan.

Meanwhile, the app launch featured the entire roster of Motolite-Ateneo Lady Eagles, with the notable all-around player Kat Tolentino, on the spotlight.

After suffering two ACL tears in the past, the 6-foot-2 Fil-Canadian relied on her determination and passion for the sport and eventually managed to get her team in making the Premier Volleyball League (PVL) Championship glory at least a step closer to their hands – thanks to her towering presence on the defensive end. That's aside from her strong commitment to her studies.

But just like Tolentino's defiance among setbacks en route to the Lady Eagles' impressive run, the Business Management student has been a living testament to what Motolite can be of help in times of need, especially the Express Hatid service.

“It was very fast and efficient,” said Tolentino. “I thought I'd have to set aside a lot of time but they showed up quickly. It's easy and straightforward to use Motolite's service.”

The ADMU's women's volleyball team has solidly stomped its foot on the recent scene; making them a force to reckon in the sport after making it to the semifinals of the Premier Volleyball League Season 2 Open Conference. However, Ateneo head coach Coliver Altamirano said making it to the semifinals is just an added bonus, considering they have a relatively-young roster among their colleagues.

“Well first when we joined this tournament, we didn't really expect anything. We just want to play,” said Altamirano, who praised Motolite for its support that has truly inspired the players and coaching staff.