MANILA – January 14, 2026 – AI has changed our personal lives, answering any
question, unleashing our creativity, and delivering tailored insights with a simple prompt.
But in the workplace, AI hasn’t yet been so transformative — bogged down by unintuitive
interfaces, fragmented across multiple teams and tools, beset by hallucinations and
inconsistency, and lacking the context that the workplace demands.
At Dreamforce, we unveiled our vision for closing this gap: Agentforce 360 with Slack as the
conversational interface where people and agents work together, connecting knowledge,
actions, and data in real time. The idea is simple: Use Slack’s intuitive, familiar UI to connect
every employee with reliable intelligence grounded in conversational data, customer data
and metadata, and deterministic workflows.
By bringing the full power of the Agentic Enterprise where billions of workplace
conversations already happen every week, working with enterprise-grade AI becomes as natural as talking to a coworker.
At the center of that vision is Slackbot, reimagined for the Agentic Enterprise.
Slackbot is now a deeply personal agent for work, built directly into Slack to help you get work done. It starts with the context you already have and works with the tools and information you already trust in Slack, always respecting your permissions and access controls. It can help you find answers, organize work, create content, schedule meetings,
and take action — all without leaving Slack. There is nothing to install, nothing to learn, and nothing new to manage.
With Slackbot, businesses get access to an out-of-the-box employee agent that deeply
understands every employee, their team, and how they work. And soon, Slackbot will be
the best way to collaborate with Agentforce and third-party agents — a simple,
conversational UI that can trigger actions and orchestrate workflows, all grounded in
business intelligence and trusted data.
"Slackbot isn’t just another copilot or AI assistant. It’s the front door to the Agentic
Enterprise, powered by Salesforce. This brings AI that is grounded in your company’s
data, workflows, and Slack conversations, right into the flow of work. It is the crucial
step to realizing the future we've been building toward — bringing Agentforce 360 to
life with an intuitive, conversational interface, and elevating every human with
enterprise-grade AI."
- Parker Harris, Co-Founder, Salesforce & Chief Technology Officer, Slack
Starting today, the new Slackbot is generally available for Business+ and Enterprise+
Customers.
Slackbot does not ask you to adapt to it. It adapts to you.
One simple concern has held back enterprise AI adoption: Can AI actually be trusted to
complete the sensitive tasks and interactions that are fundamental to business success? To
trust an AI agent with your work, it needs to understand your context. It needs to know
what you are working on, who you work with, what matters, and what doesn’t. It needs to
see the conversations where decisions are made, the files that carry context, and the
systems of record that hold the truth of your business. It needs to respect permissions,
protect your data, and show up in a way that feels natural, not disruptive.
Most agents fall short here. They live in separate apps, fragmenting attention as people
constantly switch between tools. They start from zero context. They make you explain
yourself over and over again. The capabilities may be impressive, but they do not earn your
Trust.
Slackbot is different — built directly into Slack for every employee, with no setup or training
required. Most importantly: Slackbot already knows you. Slackbot understands your
conversations, files, channels, and the people you work with. It sees what you can see,
always respecting your permissions and access controls. That built-in context makes
Slackbot more accurate, more relevant, and more useful in helping you get real work done
because it instantly understands you and your work. To get started, you simply talk to it.
Over time, Slackbot will become even more capable.
As Agentforce and other agents are introduced across your organization, Slackbot will
become your ideal way to work with all of them. No need to hunt for the right agent or tool
– Slackbot will figure out what systems to involve based on what you ask it. It will coordinate
the work across systems and agents behind the scenes, while you stay focused on what
Matters.
Today, Slackbot helps you get work done faster. Looking ahead, it becomes the trusted front
door to a new way of working, where people and AI agents operate together in Slack,
simply, naturally, and with confidence.
“Slackbot is saving me, at bare minimum, 90 minutes a day. I ask it to create a canvas
for a meeting tomorrow, and in 17 seconds it’s better than I could ever do. It tells me
next steps, saving time and money.”
- Sinan, Head of Beast Games Marketing, Beast Industries
This is what it looks like when AI understands you and your work.
Most AI tools sound the same no matter who is using them. They lack context, miss nuance,
and force you to jump between tools to get anything done. The result is work that feels
impersonal and disconnected from how you actually operate.
When AI truly understands you and your work, it stops feeling generic and starts feeling
useful. It gives you personalized answers, not search results.
Slackbot helps you throughout your day, whether it’s helping you answer “Where is that
important file someone sent me?” or “What did we decide about the Q4 budget?” or asking
it to “Catch me up on Project Phoenix.”
From conversation to action
Slackbot does not just help you find information. It helps you move forward. You can draft
meeting notes, project updates, or briefs in seconds, then refine them through
conversation. You can turn a rough idea into a shared canvas ready for collaboration without
breaking your flow.
When it comes to managing your day, Slackbot knows you and your schedule. It helps you
find time on calendars and schedule meetings, surface priorities, and set reminders so
important work does not fall through the cracks. Instead of switching tools, you stay
focused and keep momentum.
When conversation meets customer context
This is where AI becomes genuinely strategic.
Standalone models can help you write faster, but they cannot help you decide better. They
lack access to the systems that hold your customer history, account details, and business
reality.
Slackbot bridges that gap by connecting conversation with customer context. By working
with your Salesforce data alongside Slack conversations and files, Slackbot can help you
prepare for meetings, understand account health, and identify next steps with a level of
insight that neither system can deliver on its own.
Before a critical customer conversation, Slackbot can pull together recent discussions,
relevant documents, and customer history into a single, clear briefing. It turns scattered
information into shared understanding.
Enterprise trust, delivered personally
Enterprise AI only works when trust comes first.
Slackbot is built on the same foundation of trust as Slack itself. It respects roles,
permissions, and access controls, and only surfaces information you are authorized to see.
Your interactions remain private to you. Your data is protected and handled in accordance
with Slack’s security and compliance standards.
This is enterprise-grade trust delivered through a personal, conversational experience.
A new way of working, already in motion
This launch marks the next step in how work gets done in the agentic era. Whether you are
collaborating with a team or focused on deep individual work, Slackbot removes the friction
between what you are doing now and what you need to do next.
Instead of adapting to tools, the tools adapt to you.
“Slackbot is like a brilliant colleague who is always available and already understands our business. Instead of switching between apps and losing my train of thought, I can stay in Slack and keep moving. It has completely changed how efficiently I work.”
- Christine McHone, Global Enterprise TMT Leader, Slalom
What customers are saying:
Over the past few months, we've had customers including Beast Industries, reMarkable,
Xero, Mercari, Engine, Slalom and Salesforce internally use Slackbot, and the feedback has
been exceptional. Here’s what they have to say:
"Salesforce is customer zero for Slackbot, and I see how AI can fundamentally change the
way we work. Our teams are saving several hours per week that were previously spent
hunting down information, finding context, and getting answers. Not only is this a better
experience, it makes real time for what matters: serving customers, strategic thinking, and
driving innovation. AI should eliminate the busywork so people can focus on the work that
matters." - Andy White, SVP Business Technology, Salesforce
“I’ll put my phone down for 10 minutes and come back to 30 or 40 messages, so I just ask
Slackbot and it tells me what we decided, why, and what I need to do. It’s like an assistant
who’s paying attention when I’m not.” - Spencer, Creative Supervisor, Beast Industries
“Slackbot has been an absolute ‘chaos tamer’ for our team. It’s not just about simple tasks;
it’s about having a virtual teammate with far more context based on our business than any
external tool. I estimate it saves me about 30 minutes a day just by eliminating context
switching, making it incredibly convenient and a huge driver of efficiency.” - Mollie
Bodensteiner, SVP of Ops, Engine
“Slackbot is my second brain, it is the memory I wish I had myself. Whenever I have a
question about the work we do, I always ask Slackbot. Whether it’s translation help or finding information, both about people and operating the company, Slackbot provides the
information and the context to explain it.” - Peter Stoltz, VP, Head of CIO Office, reMarkable
“Because so much of our work happens in Slack, Slackbot already understands our world. I
don’t have to write a long brief to get it up to speed on what we’ve been working on or how
the team operates; it just gets the context from day one.” - Megan Harrigan, Director of
Global CX Projects & Readiness, Xero
“Using Slackbot, we ran a full operational analysis on two high-volume scheduling channels.
It instantly surfaced a clear pattern showing us which locations were highly reliable and
which were the source of high cancellation rates. This deep-dive data analysis, which would
have historically taken an employee weeks to compile manually, was delivered in minutes.” -
Director of Product and Operations at a Large Media Company
Ready to meet your personal agent for work?
Slackbot will be made available to Business+ and Enterprise+ customers through a phased
rollout beginning today and continuing through January and February.
Slackbot availability
Starting January 13, 2026, the new version of Slackbot will be gradually rolling out to
customers on certain plans. Org Owners and Admins on Enterprise plans can set specific
Slackbot access permissions (or restrict access to Slackbot entirely) until February 10, 2026.
Any unreleased services or features referenced here are not currently available and may not
be delivered on time or at all. Customers should make their purchase decisions based upon
features that are currently available.
