Showing posts with label Manila Call Centers. Show all posts
Showing posts with label Manila Call Centers. Show all posts

Wednesday, December 6, 2017

Concentrix Philippines Wins ACES Award for Best Company to Work for Second Consecutive Win Underlines Commitment to Best Practices & Investment in Staff


Concentrix, a global business services company, received top honors at the prestigious Asia Corporate Excellence & Sustainability Awards (ACES) 2017. The award was won by Concentrix Philippines as the Best Company to Work For of the Year. The company was recognized for adoption of global best practices in staff engagement, talent development, and career advancement. Last year, the company also won the Top Company to Work for in Asia award. 

“At Concentrix, we are fanatical about our clients and our staff,” said Elek Toth, Concentrix Philippines’ Country Leader. “Our team in the Philippines has been delivering exceptional performance and results, exceeding our clients’ expectations year after year, and I’m very pleased because receiving this award reinforces that we are on the right track. Being selected as a Best Company to Work For of the Year highlights the successful actualization of our culture and celebrates our commitment to the wellbeing and development of our staff. We are proud to be an employer of choice in


this very competitive market. We remain focused on the continued growth of our teams and are very pleased to share this achievement with them.”

The ACES award is a recognition of Concentrix’ continued commitment to excellence, growth, and investment in the Philippines’ information technology and business process management (IT-BPM) industry. The company has invested greatly in the country’s highly-talented workforce to expand its business. Since the launch of operations in 2002, Concentrix has grown to more than 24,000 staff in multiple locations across the country.

The Asia Corporate Excellence & Sustainability Awards recognize successful companies and individuals in Asia across two main domains: leadership and corporate social responsibility. Concentrix was spotlighted for “how well sustainability is institutionalized in the organization; it’s evident through a wide variety of programs in place.” The ACES awards provide a platform for top companies to interact and share ideas on best practices for sustainable growth.



About Concentrix

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com or follow @Concentrix on Twitter.

About SYNNEX

SYNNEX Corporation (NYSE: SNX) is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products. SYNNEX also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation, and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.

Statements in this release that are forward-looking, including those around growth and investment, involve known and unknown risks and uncertainties, which may cause the Company's actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.

*This is Press Release

Tuesday, June 28, 2016

VXI opens flagship facility in Pasay, eyes one or two more by yearend



Pasay City, Philippines, 15 June 2016—Contact center solutions provider VXI Global Solutions recently opened its flagship facility in Pasay—its seventh in the Philippines—and is looking at opening one or two more by end of this year.

Speaking to the local media during the facility’s grand opening at the Five E-Com Center located at the Mall of Asia Complex in this city, Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc., said they are already in the market scouting for two more additional locations.

Morrison said among those locations are one at the National Capital Region (NCR) and another provincial site. He mentioned that they’ve already looked at the Next Wave Cities list of the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) for possible locations.
“We’ve seen the list and we’ve already sat down with our real estate consultants. Right now, we’re developing strategies on where to locate next,” explains Morrison.
He added that VXI will make the announcement on the new expansion location, whether in the NCR or in the province, by the end of this year and the next one by early next year.
Davao City was mentioned as a possible provincial site again since VXI already has an existing facility there. “Of course Davao is also still possible but we don’t want to compete with ourselves. However, if there’s room for one more there, then we’d love to go to Davao,” he said.
The Pasay site, costing around an estimated Php 185 million to build and will house more than 1,000 employees, is already filled to about 80% of its total capacity and Morrison said they expect to be fully loaded by the end of this year as well.

But what’s even more exciting is the fact that the new facility will provide additional jobs for those interested to work in the Business Process Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close to Php 3 billion in salaries and this facility will definitely add up to that total.


“VXI has an excellent service track record with our clients and they are demanding more of our services so we have to develop an excellent talent pool, which we compensate with above-industry standard pay, including other exceptional benefits. People work for us and stay long with us because they see opportunities for career advancement and growth, the chance to lead people. That’s the value that VXI offers in terms of jobs for those who want a career in the BPO industry,” Morrison added.

VXI has more than 21,000 people working around the world with office in the US, China and of course the Philippines. More than 40% of its global employee footprint is based in the Philippines. The company started with only 590 employees in 2003 and grew at an average of 30% per annum, and now has more than 10,000 employees as of June this year working in its facilities in Makati, Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines by 16% from 2014.

VXI provides call center and ITO services in more than 25 languages for leading global Fortune 500 companies. Its partners rely on a complete range of contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.
For more about VXI, visit www.vxi.com