iQor Qares Launches ‘Opening Doors to Education’ School Supply Donation

iQor Qares in the Philippines recently donated school bags and school supplies to elementary schools as part of an initiative to empower young students and create awareness about the importance of education. iQor Qares Philippines Foundation is a nonprofit charitable organization that supports iQor employees, their families, and their communities in need of financial assistance due to life-altering or catastrophic events.

The board of directors of iQor Qares Philippines Foundation and the steering committee worked together to gather donations from employees and enlisted the assistance of the senior leadership and human resources teams to pack the school bags. The administrative team delivered the school supplies, including notebooks, pencils, dictionaries, whiteboards, markers, modeling clay, rulers, and protractors, to the following schools:

• Angeles City, Pampanga – Cutcut Elementary School
• Mabalacat, Pampanga – Monicayo Elementary School
• Santa Rosa City, Laguna – Macabling Elementary School
• Dasmariñas City, Cavite – Paliparan 3 Relocation Site through the Kristong Hari Parish

“It was a wonderful experience having not only our senior leaders from the Philippines take part but also our chief operations officer and the other country leads from Trinidad, Colombia, and India all lend a hand to pack 500 school bags for distribution here,” said Kevin Murphy, vice president of operations. “Seeing the impact iQor Qares has had on so many really puts a smile on my face, and our team values what our organization is doing for employees and our community at the same time.”

Since early 2023, iQor Qares has provided financial assistance to iQor employees in the Philippines who have faced life-altering events and hardships. The organization also believes in giving back to the communities in which iQor operates, especially focusing on supporting public elementary school students and addressing the challenges many children face in accessing quality education.

“By rolling up their sleeves and actively engaging in the event, senior leadership exemplified the very essence of being an iQorian by setting a tangible and inspiring example for all employees. Their presence and participation sent a clear message that the company's values are not just words on paper but deeply ingrained in our actions,” said James Down, senior director of
operations.

“The ‘Opening Doors to Education’ project reflects our commitment to making education accessible and inspiring students to prioritize their learning. By offering school supplies, the initiative aims to alleviate the financial burden on families who struggle to afford basic educational materials. Moreover, it provides an opportunity for students to build their confidence and self-esteem. We hope that this project will inspire more people to contribute and initiate similar projects, ultimately creating a positive impact on education in the regions where iQor operates,” said Fleurette Navarro, chief people officer at iQor and chairperson of iQor Qares Philippines Foundation.

For more information or to donate, visit iQorQares.com. iQor Qares welcomes both one-time and recurring credit card donations from individuals worldwide. Additionally, iQor employees in the United States and the Philippines have the option to enroll in payroll donations. Every contribution is sincerely appreciated and plays a meaningful role in fulfilling the iQor Qares mission.

iQor is a value-driven global business process outsourcing organization committed to creating rewarding experiences and human connections. Employees enjoy flexible work-in-office and work-at-home positions. iQor has 17 contact centers in the Philippines archipelago spread across Luzon, Visayas, and Mindanao. Interested candidates are encouraged to visit https://apply.iqor.com.

Concentrix Philippines Wins ACES Award for Best Company to Work for Second Consecutive Win Underlines Commitment to Best Practices & Investment in Staff

Concentrix, a global business services company, received top honors at the prestigious Asia Corporate Excellence & Sustainability Awards (ACES) 2017. The award was won by Concentrix Philippines as the Best Company to Work For of the Year. The company was recognized for adoption of global best practices in staff engagement, talent development, and career advancement. Last year, the company also won the Top Company to Work for in Asia award. 

“At Concentrix, we are fanatical about our clients and our staff,” said Elek Toth, Concentrix Philippines’ Country Leader. “Our team in the Philippines has been delivering exceptional performance and results, exceeding our clients’ expectations year after year, and I’m very pleased because receiving this award reinforces that we are on the right track. Being selected as a Best Company to Work For of the Year highlights the successful actualization of our culture and celebrates our commitment to the wellbeing and development of our staff. We are proud to be an employer of choice in


this very competitive market. We remain focused on the continued growth of our teams and are very pleased to share this achievement with them.”

The ACES award is a recognition of Concentrix’ continued commitment to excellence, growth, and investment in the Philippines’ information technology and business process management (IT-BPM) industry. The company has invested greatly in the country’s highly-talented workforce to expand its business. Since the launch of operations in 2002, Concentrix has grown to more than 24,000 staff in multiple locations across the country.

The Asia Corporate Excellence & Sustainability Awards recognize successful companies and individuals in Asia across two main domains: leadership and corporate social responsibility. Concentrix was spotlighted for “how well sustainability is institutionalized in the organization; it’s evident through a wide variety of programs in place.” The ACES awards provide a platform for top companies to interact and share ideas on best practices for sustainable growth.



About Concentrix

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com or follow @Concentrix on Twitter.

About SYNNEX

SYNNEX Corporation (NYSE: SNX) is a Fortune 500 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products. SYNNEX also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services around customer engagement strategy, process optimization, technology innovation, front and back-office automation, and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at www.synnex.com.

Statements in this release that are forward-looking, including those around growth and investment, involve known and unknown risks and uncertainties, which may cause the Company's actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release.

*This is Press Release

Trade Chief on Artificial Intelligence: Let’s make it work for BPO

There is a way to make artificial intelligence (AI) work for the sector of the business process outsourcing (BPO), amidst threats that this technology posts on our major services industry, the country’s trade chief said.

A product of the fast pace changes in technology, AI has presented itself more than just a new technology but as a threat to the current employees servicing the service export industry and the BPO, including the contact centers.

“Let us retool and reposition the nature of the current jobs in the industry,” said Department of Trade and Industry (DTI) Secretary Ramon Lopez, in the course of pessimistic prediction that AI could potentially diminish 45 to 50% of the approximately 1.2 million Filipino employees of the BPO industry.

Sec. Lopez cited these possible solutions coming from his recent collaboration with Dr. Dado Banatao, a renowned Filipino technology entrepreneur based in Silicon Valley, in order to minimize the impact of AI on job displacements. Together with the Department of Science and Technology (DOST), the Commission on Higher Education (CHED), the Philippine Association of State Universities and Colleges (PASUC) and the Unite States Agency for International Development (USAID), the group is currently working on building an inclusive, innovation ecosystem (government-academe-industry network) that will infuse science and technology, and innovation in industries including agriculture and services. 

The AI technology enables computers to provide answers or solutions to problems raised in contact center transactions. Through programming, and deep learning technology, several databases are processed at faster speed and the computer processors are able to respond and recommend actions to callers.

“We need to train affected BPO employees and strategically orient them on the emerging technology requirements of the industry that will enable them to continuously improve job performance. In other words, making use of technology in their jobs rather than being displaced by it,” said Sec. Lopez.

“In simpler terms, we will endeavor to make this new technology work for them,” he added.

The trade chief said that intensive education and training programs for those in the industry should be developed soon by the academe, government and industry innovation ecosystem to ensure least manpower displacement.

He also underscored the need to develop an inclusive, innovation-led industrial ecosystem that will upgrade the competitiveness of the Philippine core sectors, including the services sector, in a bid to improve productivity, output generation. This is in line with President Rodrigo Duterte's agenda to build competitive industries that will generate more jobs and income, reduce inequality and give a more comfortable life for every Filipino, according to Sec. Lopez.

DTI and DOST will lead the convening of all enablers in the innovation ecosystem to map out the overall framework and programs to be implemented.

“There is a need to strengthen curriculum towards computer science, engineering, data science and AI application design, among others. This effort is also deemed to be inclusive as disqualified BPO applicants and retrenched agents will be retrained for AI application development that will eventually enable them to get jobs,” Sec. Lopez concluded. 

*This is Press Release

Transcosmos Now in Ortigas

Transcosmos Incorporated, the largest Business Process Outsourcing company in Japan with roughly 15,000 employees globally and with Headquarters in Tokyo, Japan has recently established Transcosmos Asia Philippines Inc. located in the heart of Ortigas Business District, as its latest overseas base in the Philippines and started its operations in September 2014. Popularly known for providing excellent BPO services, Transcosmos Asia Philippines also provides development and operation services for smartphone websites and applications for the Philippine market. In addition, other related to the said business such as contact center services with English as its primary language are likewise offered for the global market.

Transcosmos Philippines is a subsidiary which is committed to develop highly engaging games and applications for mobile,tablet and the web.

Distinguished guests Senator Paolo Benigno "Bam" Aquino IV and Director General Lilia B. De Lima were also there which challenged the company of hitting the target number of jobs that Transcosmos wishes to fulfill next year.

The Transcosmos Philippines' inaugural opening also featured the Kagami Biraki/Japanese Sake Ceremony. A 300-year-old traditional ceremony which means "opening of a mirror, a beginning." The fourth Tokugawa Shogun was the first one to hold the said ceremony 300 years ago. It had been said that before going to the war, he gathered his daimyo in his castle to break open the sake cask. The battle was successful, so from then on a new traditional ceremony was born.

With the establishment of Transcosmos to the Philippines, global bases deployed by Transcosmos will extend to 70 locations, and its presence in the ASEAN region will move into its fourth country following Thailand, Indonesia and Vietnam. Transcosmos Philippines is targeting ¥2billion by year 2018.

Transcosmos Philippines is located at 32nd Flr. One Corporate Center, Julia Vargas Avenue cor. Meralco Exchange, Ortigas, Pasig City

For more information, visit them on Facebook https://facebook.com/transcosmos.ph 

Philippines’ first BPO Choice Awards celebrating the voice of the BPO Industry.

The Core Productions, Inc.,represented by its Busines Development Director, Juan Paulo Galinato, together with ePM, a full service training and professional certification company with headquarters in Singapore and Malaysia, represented by its Managing Director and Founder, Mr. Allan Puyan, presented the first industry and awards night that revels the voice of the IT-BPO industry at the International Centre InformationTechnology (ICITE) Auditorium.The BPO Choice Awards 2014 is the first awards night where IT and BPO professionals can nominate and vote for their peers, managers, companies, and celebrities in different award categories through the online voting platform, BPOChoice.com. The core mission of this awards event is to celebrate and promote the workersand organizations in the industry who are responsible for the significant economic contribution to the country.

The BPO Industry is a huge economic driver that has completely changed the business landscape of the Philippines. The continuous increase in the size of the industry, with a targeted 1.3 Million filipinos employed by 2016, the industry has paved the way for the establishment of Small and Medium sized enterprises, development of more real estate projects, and demand for retail products and services. In addition, the IT-BPO industry have provided jobs to over 900,000 Filipinos currently handling a multitude of processes outsourced from around the world. Through The BPO Choice Awards 2014, this growing market will be properly represented and will help

The campaign is supported by its esteemed Media Partners such as Teledevelopment, BPO Career Hub, 97.9 Natural FM, 105.1 Crossover FM, BusinessWorld, BusinessMirror, JobsDB.com, PinoyExchange.com, “We’re very happy to finally introduce The BPO Choice Awards 2014 to the public. It’s the perfect time to create a campaign for an industry that is often misunderstood and misrepresented but has done so much for the economy of our country,” says The Core Production, Inc’s Business Development Director, Juan Paulo Galinato,  “I encourage everyone in the BPO industry to support this advocacy. This platform is made and designed for you.” BPOChoice.com is the web voting platform where participants can register for free and gain access to the nomination and voting features. Voters may nominate and vote from the following categories:

BPO Company Of The Year BPO Choice For Movie Of The Year
BPO CEO Of The Year BPO Choice For Actor Of The Year
BPO Manager Of The Year BPO Choice For Actress Of The Year
BPO Employee Of The Year BPO Choice For Song Of The Year
BPO Choice For Group Artist Of The Year
TELEVISION BPO Choice For Female Artist Of The Year
BPO Choice For TV Network Of The Year BPO Choice For Male Artist Of The Year
BPO Choice For Female Celebrity Of The Year BPO Choice For Sports Team Of The Year
BPO Choice For Athlete Of The Year

Winners will be announced during the ceremony to be held at the Newport Theater in Resorts World Manila on December 13, 2014 with telecast at ABS-CBN News Channel on December 20 and 21, 2014.