Rimini Street Formally Launches Rimini ONE™, an End-to-End Outsourcing Solution for Enterprise Applications, Databases and Technology Software

MANILA, PHILIPPINES – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced the formal launch of Rimini ONE™, its outsourcing service program designed to offer a comprehensive set of unified, integrated services to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise applications, databases and technology software.

“We developed Rimini ONE in response to clients requesting a fully outsourced solution for their enterprise software with the proven, industry-leading service commitments and guarantees, global capability of more than 800 staff engineers, and comprehensive offering only available from Rimini Street,” said Dave Rowe, chief product officer and EVP, global transformation at Rimini Street. “By unifying our unique support, product and service solutions into one comprehensive program that is easy to transition to, we are helping our clients simplify the complexity of managing mission-critical enterprise software, extend its life and value, and enable clients to accelerate the delivery of new innovations to drive competitive advantage and growth.”

End-to-End Outsourcing Solution from ONE Trusted Partner

With Rimini ONE, clients can fully outsource the support and management of their entire enterprise software stack to Rimini Street. Rimini ONE shifts full responsibility for the operation, support, security and integration of a client’s enterprise software to Rimini Street and frees up clients to focus more of their budget and resources on higher-value projects that deliver new innovations and accelerate business value.

Rimini ONE brings together Rimini Street’s expanded, full suite of support, products and services for SAP, Oracle E-Business Suite, PeopleSoft, Siebel, JD Edwards and other enterprise applications, proprietary and open-source databases and technology software such as middleware, integration, security, data warehouse/lakes, AI, reporting and analytics. 

“Today’s IT environment is at an inflection point in terms of complexity, becoming ever more

costly and resource-intensive to manage and support,” said Dion Hinchcliffe, vice president and

principal analyst at Constellation Research. “Organizations are finding that to survive, evolve,

and prosper, they require faster, better access to more integrated, complete enterprise IT

services at a scale that enables them to move rapidly.”

 Rimini ONE’s end-to-end, unified and integrated solutions immediately available include:

• Rimini Support™: Award-winning, mission-critical support for Oracle, SAP, proprietary and open-source databases and technology software — delivered 24/7/365 with a guaranteed 10-minute response time SLA for critical cases 

• Rimini Manage™: Managed services for application and database software delivered by highly skilled engineers, featuring unlimited service ticket requests and industry-leading SLAs that can resolve IT staffing/skill shortages and provide smoother system operations at predictable, fixed and optimized cost 

• Rimini Protect™: Innovative managed security solutions for applications, databases and technology infrastructure designed to proactively block unidentified threats and protect against newly identified threats faster than other security options – usually within minutes - without any required code changes to the software being protected 

• Rimini Connect™: Managed interoperability solutions for browsers, operating systems and email systems that can enable continued utilization of and integration with existing software and infrastructure without the need for expensive system and software upgrades and migrations 

• Rimini Watch™: Observability solutions that include monitoring and system health check solutions designed to monitor the performance and execution of thousands of processes 24/7/365 and identify potential issues before they happen, avoiding the possibility of system downtime and impact 

• Rimini Consult™: Professional services available for clients’ enterprise software customization, configuration, implementation, integration, interoperability, migration, staff augmentation and other project needs 

About Rimini Street, Inc. 

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,000 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI) 

© 2023 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Rimini Street Launches Rimini Watch™ to Help Organizations Ensure High Performance and Business Continuity for their Enterprise Software

MANILA, PHILIPPINES – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, announced the launch of Rimini Watch™.

Rimini Watch is a new suite of observability solutions that enable organizations operating Oracle and SAP applications and databases across all industries and geographies to benefit from innovative monitoring, health check and change management solutions. Rimini Watch eliminates the time, resource and cost challenges usually associated with continuous monitoring of critical Oracle and SAP operating processes and managing changes that can impact application and database performance and business continuity.

For years, Rimini Street has provided proven and proactive observability solutions for its clients’ enterprise software applications and databases. Three initial solutions are now being brought together and made available in the new Rimini Watch suite of observability solutions. The Rimini Watch launch follows the recent launches of the Rimini Connect™ suite of interoperability solutions and the Rimini Protect™ suite of security solutions.

Proactive, Expert Solutions for Managing Critical Enterprise Software

The new solutions are designed to continuously monitor the performance and execution of thousands of processes and identify potential issues before they happen, delivering Oracle and SAP users the predictability and confidence that their critical business applications and databases will maintain full operability.

Organizations face the challenge of managing and ensuring the continuous operation and performance of a growing number of complex software applications and databases. This effort demands a heavy financial and resource investment for already stretched IT budgets.

Rimini Watch addresses these challenges, combining observability products, managed services and professional services into a unified solution. Observability products are supported by expert engineering resources, offered on a subscription basis, and currently include:

• Rimini Watch™ for Applications – Provides improved and proactive monitoring across development, test and production environments, notifying and alerting administrators of potential issues, and is available for SAP, PeopleSoft, JD Edwards, Siebel and E-Business Suite applications

• Rimini Watch™ for Database – Provides improved and proactive monitoring of both database and infrastructure platforms, notifying and alerting administrators of potential issues, and is available for Oracle and SQL Server databases

• Rimini Watch™ for Change Management – Provides improved management, efficiency, security, and quality when executing SAP change and transport processes, providing transparency and audit trails for compliance requirements

In addition, Rimini Watch offers integrated managed services for each of the observability products, delivered by expert engineers focused on continuous monitoring, proactive problem-solving, accelerated business process troubleshooting and resolution 24/7/365.

Health check and assessment services are also offered by Rimini Street to help clients ensure their applications and databases are properly configured and continue to operate smoothly at peak performance.

Rimini Watch Ensures Business Continuity with a Breadth of Benefits

Rimini Watch solutions provide leading and innovative business-critical benefits including:

• Reduced downtime, ensures critical business applications stay up and running

• Better root cause analysis, ensures reduced operating expenses associated with problem resolution, enables agility and frees up IT resources

• Enhanced performance management, ensures clients are able to track performance of applications and take prompt action to resolve challenges when they arise

• Faster time to resolution, ensures smoother system operation, better operational efficiency and cost savings on incident management

• Documented change management, ensures changes will be managed and documented throughout the software maintenance lifecycle phases

Rimini Street is recognized for its unmatched service level agreements, with expert support provided by a team of more than 800 engineers around the world – each averaging 20 years of experience, 24/7/365 availability, and an average response time of two minutes for serious issues.

“Rimini Street supports the proactive health, wellness and smooth operation of our clients’ systems by providing solutions that enable real-time, around-the-clock monitoring of thousands of processes and data points and advanced software change management,” said Dave Rowe, Rimini Street’s EVP, chief product officer and global transformation. “Rimini Watch delivers predictability and confidence to our clients running some of the biggest and most complex Oracle and SAP enterprise software infrastructures in the world, enabling them to focus on and support their internal IT resources and capabilities on other priority needs for their business. We’re proud to lead the way in delivering innovative and comprehensive observability solutions.”

Learn more about Rimini Watch and explore the Rimini Street portfolio of ultra-responsive support and managed services for SAP, Oracle, and Salesforce applications, in addition to Rimini Street solutions for security, integration and professional services.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, over 4,900 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, and connect with Rimini Street on Twitter, Facebook and LinkedIn. (IR-RMNI)