LBC’s ‘Aming Ligaya” Provides Simple Yet Meaningful Happiness for Both Agent and Customer

The success enjoyed by LBC is hinged on their legion of customers who bank on them for excellent service.

And through their long-running Aming Ligaya campaign, LBC is able to give their loyal patrons a chance to personally meet commendable employees who they only get to transact via phone.

Recently, LBC gave its Agent Aldrin Rulloda of Customer Care Management a chance to come face to face with Mr. Ricardo Faldas who has raved about his services. As soon as Ricardo walked inside the LBC St. Francis branch and saw the nametag on Aldrin’s chest, he excitedly approached the agent. The customer was very elated when he met Aldrin personally because he would only converse with him over the phone. While speaking to Aldrin, one could see the enthusiasm in Ricardo’s eyes as if he had reconnected with a friend whom he hasn’t seen for a long time.

Ricardo narrates: “Kaya dito ko pinili sa LBC St. Francis Square kasi very accomodating ang mga staff nyo dito at masaya ako sa nagawang tulong ni Aldrin sa akin. Kasi from time to time ina-update nya ako kung nasaan na yung shipment ko at sinasabihan niya ako kung anu yung most available time na pwede nya akong tawagan. Tapos nung dumating na yung request ko from Iloilo, tinanong nya sa akin kung saang branch yung preferred ko, sabi ko sa kanya ako na lang ang pupunta sa hangar. Pero hindi dun natapos iyon.  Tinetext nya pa ako kung nasaan na ako para masigurado na hindi ako maliligaw at kung tama ba yung gate na pinuntahan ko. That’s the kind of service that Aldrin needs to share with his colleagues

Such positive stories as the ones shared by Ricardo are never lost to LBC which uses these to inspire their people to consistently deliver excellent customer service.

LBC Ensures Customers’ Welfare by Adhering to Data Protection Act

The value LBC gives to customers goes beyond the simple act of sending and receiving their precious “padala.” It also means making sure that their customers’ personal data is protected, especially from cyber threats.

In a recent forum with LBC’s top officials, Atty. Raul Cortez, Corporate, External and Legal Affairs Director of Microsoft Philippines, shares that due to the 4^th Industrial Revolution, technology has become ingrained in our lives and shape the way we live, work and interact. An established company, such as LBC, should be able to put systems in place so that they serve the needs of their customers while making sure that it is compliant with the requirements of the Data Privacy Act of 2012. This law protects the privacy of individual’s personal data while ensuring the free flow of information and growth of businesses, including the exchange of information via live and online transactions.

Atty. Cortez emphasizes that under the provisions of the law, an individual has the right to be protected whenever s/he decides to share personal information with any entity. This encompasses sensitive information such as an individual’s race, health information, education, religion, ethnic background, marital status, and even political affiliation.

For its part, the country’s leading name in remittance and cargo, underlined their efforts to combat cybercrime; guard themselves fully from breaches in cybersecurity and ensure that they are complying strictly to ensure the privacy of their customers’ data.  LBC is committed and more than ready in its journey of compliance to implement appropriate organizational, physical, and technical measures - as required by the Data Privacy Act.

Mr. Dale Jose, Modern Workplace Solutions Lead of Microsoft Philippines, adds that the security perimeter in the workplace has now been changed. He said that data breach can often be a result of weak or stolen passwords, or when sensitive data is accidentally shared to the wrong person. Given these risks, Jose adds that customers who do online transactions have the right to be informed, to object, to access, to correct or rectify, to block or remove data, to have data portability, to file a complaint, and to be indemnified.

Given this scenario, LBC has begun adopting measures to conform to the Data Privacy Act. In working closely with Microsoft, LBC’s IT and Compliance team has already adopted Microsoft 0ffice 365 for productivity and Azure. Microsoft designed Azure and Office 365 with industry-leading security measures and privacy policies to safeguard data in the cloud and can help on the journey to reducing risks and equiping companies with the necessary tools to help them comply with the Data Privacy Act.

LBC assures that while they are just in the infant stages en route to full compliance,  the measures they have begun implementing is a testament to the way they do business—and  the way they care for customers  who have entrusted them with vital information and transactions.

ABOUT LBC

LBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, and logistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world. Listed in the Philippine Stock Exchange through LBC Express Holdings, Inc., LBC aims to deliver value to all of its stakeholders, as it has for over 60 years.  Founded in 1945 as a brokerage and air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to- door delivery in the Philippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visit www.LBCexpress.com, or call telephone +632 858599 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).

Three Industry Leaders: PLDT SME Nation, Samsung Philippines and Microsoft Philippines forge a Partnership to Empower SMEs with Broadband and Digital Solutions

The Philippines’ fast-growing digital, social and mobile users definitely creates unprecedented opportunities for the 800,000 strong small and medium enterprise (SME) market segment. However, the challenge today is how SMEs can efficiently tap and engage this community. Today, there are over 34 million Facebook users, over 10 million Twitter followers and with over 44 million Filipino internet users and counting.  

With this, PLDT SME Nation partners with Samsung & Microsoft Philippines to create innovative business solutions that will enable entrepreneurs to run their business better, grow faster, be more globally competitive and engage with the country’s digital, social and mobile population.

SMEs can now enjoy the benefits of having PLDT SME Nation’s premium and faster fixed and wireless broadband solutions running on our latest fiber and LTE network. These broadband offerings provide unlimited access which give entrepreneurs the ability to continuously conduct online activities without the fear of bandwidth throttling. Our services also feature committed information rates or CIR, which guarantee minimum bandwidth speeds for businesses and a static IP used to power up their websites and enable faster inter-office data transfers.

Second, PLDT SME Nation boasts of its most robust network and nation-widest reach for its fixed, wireless and now satellite service, ensuring that entrepreneurs will have the best broadband service suited for their business wherever they are.

Lastly, these new broadband packages come with supercharged flexible freebies ranging from relevant and business enabling Cloud Solutions such as Microsoft Office 365 and PLDT Cloud apps for video monitoring, asset tracking, POS, infrastructure and more. SMEs will also be able to get for free and choose the latest array of smart devices from Samsung Philippines and High Definition (HD) TV content from Cignal.

In an event entitled “Growing your Business in the Digital Age”, PLDT SME Nation together with two other industry leaders, Samsung and Microsoft, announced this partnership to create and introduce groundbreaking technologies and tools that will enable SMEs to efficiently manage their businesses anytime, anywhere.

In his welcome remarks, PLDT Executive Vice President and ePLDT President and CEO Eric Alberto highlighted the significance of the partnership saying, “This collaboration and synergy among today’s leaders in the telecommunications industry ushers in a new era of enablement for the small and medium enterprise market segment.

Through this strategic partnership, SMEs will have access to game-changing business tools such as faster and nationwide fixed and wireless broadband solutions, latest gadgets and devices and relevant collaboration cloud applications which should ultimately lead to higher levels of operational efficiencies, expanded market reach, higher profit margin levels, and in the process create higher economic multiplier for our country” Alberto adds.

PLDT SME Nation showcased some of this technology’s capability during the event, inviting several bloggers from Cebu and Manila to virtually take part of the press conference from remote locations using Microsoft Office 365.

To signify the formalization of the partnership among the three companies Alberto was joined on stage by PLDT First Vice President and Head of SME Business Kat Luna-Abelarde, Samsung Philippines Managing Director Harry Lee, Samsung Philippines Business Manager James Kwon, Samsung Philippines Enterprise Director Irene Catane, Microsoft Philippines Director for Small, Midsize Solutions Partners Diana Tibbs and Microsoft Philippines Business Group Lead ToviaVa’aelua for the push-button inauguration.

In her closing remarks, Abelarde pledged PLDT SME Nation’s commitment to provide SMEs with the best broadband and digital solutions saying, “PLDT SME Nation reaffirms its support for Filipino SMEs as it continues to innovate and form partnerships with industry leaders to provide our country’s aspiring entrepreneurs with only the best broadband solutions for their businesses.”