MANILA, JULY 22, 2021 - Most of us discovered the joy and convenience of shopping online during the past year. But are you truly maximizing your online shopping experience? Online shopping is now an indispensable part of our daily lives, and we owe it to ourselves to develop a better understanding of online shopping platforms and services. Our hard-earned money is at stake, after all!
However, navigating e-commerce platforms and services can get overwhelming. To guide you on your journey to becoming a smarter shopper, Shopee Cares PH, Shopee’s new dedicated customer service platform, shares tips regarding common issues online shoppers deal with, in areas such as logistics, safety, and authenticity:
Do due diligence to avoid shopping mishaps
Before you click add to cart, remember to always double or even triple-check if the item or seller has good reviews and ratings. Trust your gut and keep reading if you feel like the reviews are too good to be true. You do not want to waste your hard-earned money on faulty products or shady sellers. For guaranteed safe and hassle-free shopping, patronize Shopee Mall official stores where products are 100% authentic, with 7-day free returns and free shipping (with minimum spend).
Always conduct transactions in-app
Stay alert and protect yourself from potential scams! Report messages that request personal information such as your Facebook page and email address, or ones that redirect you to another website to complete the purchase. Staying in-app keeps you protected from any fraudulent transactions.
Do not forget to protect your personal data
Excited to open that much-awaited package? Before you enjoy your purchase, remember to properly discard the shipping label, which contains your personal information. Erase any sensitive info with a permanent marker, or, even better, shred it. Otherwise, your details could end up in the wrong hands.
Check your cash-on-delivery (COD) order’s tracking number
Before you pay for that COD order, double check if your order’s tracking number matches the one on the parcel. Do not accept or pay for the order if the numbers don’t match. If you live with family members or roommates, make it a habit to inform them of any pending deliveries as well.
Reach out to Shopee Cares PH for a smooth shopping experience
Got questions about vouchers? Looking for a certain item you just cannot place? Or maybe need help tracking your order? For seamless customer service, head on over to Shopee Cares PH, Shopee Philippines’ dedicated customer service platform, to voice your concerns.
With Shopee Cares PH’s mission, “You Shop, We Help,” you can enjoy a smooth, easy shopping experience. Just message Shopee Cares PH for timely and effective guidance from the customer service engagement team.
Make sure to follow Shopee Cares PH for more useful and easy-to-follow tips on navigating Shopee’s features and services. Join the community for more helpful tips from fellow shoppers as well!
Download the Shopee app for free via the App Store or Google Play.
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee connects shoppers, brands, and sellers across Asia and other fast-growing markets, empowering anyone to buy and sell anywhere and at any time.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. It offers a wide product assortment, supported by integrated payments and logistics, as well as popular entertainment features tailored for each market. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping brands and entrepreneurs succeed in e-commerce.
Shopee is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Shopee, Sea’s other core businesses include its digital entertainment arm, Garena, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology.
About Shopee Mall
Shopee Mall is the region’s leading online mall offering one-stop access to a wide range of international and local brands and retailers. Shoppers can enjoy three guarantees delivered by Shopee Mall -- 100% authentic products, free returns and free shipping. With always-on deals, entertainment and a robust loyalty programme, Shopee Mall offers an unparalleled online shopping experience and best value all year round.
ShopeePay is an integrated mobile wallet that offers users easy access to digital payment services. Launched in the Philippines in 2019, ShopeePay enables a seamless shopping experience by allowing users to make online payments on Shopee, top-up their wallets, and transfer and withdraw funds.
ShopeePay makes it easier to shop and do business. It provides users with a convenient, secure, and rewarding payment option; it empowers businesses and helps them capture new opportunities.
ShopeePay is part of SeaMoney, the digital financial services arm of Sea Group. A leading digital payments and financial services provider in Southeast Asia, SeaMoney’s mission is to better the lives of individuals and businesses in the region with financial services through technology.