TP in the Philippines Rallies Behind “A Run for Kids with Cancer” in Davao

TP in the Philippines proudly supported “A Run for Kids with Cancer,” a fun run organized by the House of Hope Foundation for Kids with Cancer, Inc., with around 30 employees from its Davao sites joining the 5-kilometer run held at the Lyceum of the Philippines University in Davao. The initiative reflects TP’s continued commitment to uplifting communities and championing meaningful causes. 

Rachel Cacabelos, VP for Human Resources of TP in the Philippines emphasized how “TP, as an organization, believes in creating opportunities not only for our people, but also for the communities we serve. Supporting initiatives like ‘A Run for Kids with Cancer’ allows us to come together for a greater purpose—bringing hope, strength, and tangible support to children and families who need it most.”  

Earlier this year, TP, through its corporate social responsibility arm, the Citizen of the World (COTW) Foundation, also extended support to House of Hope during activities linked to the launch of its Davao Uprise site. These efforts form part of TP’s broader commitment to delivering sustained community impact in the areas where it operates.

TP in the Philippines Advances Clean Energy Transition, Renewable Energy Share Reaches 63%

METRO MANILA, Philippines - TP in the Philippines (formerly Teleperformance), a leader in digital business services, has raised its renewable energy source consumption to 63% of its total nationwide electricity consumption in 2025, up 3% from last year. The accomplishment affirms its decisive acceleration in its clean energy transition and reinforces its leadership in sustainable operations within the country’s IT-BPM sector. 

Based on the 2025 TP Impact Report, the company recently announced how its nationwide renewable energy consumption steadily grew last year, sustaining momentum in its transition to cleaner power across its 26 sites nationwide. 

“Our transition to renewable energy is no small feat, but it reflects our commitment to acting as a responsible and sustainable organization,” said Rahul Jolly, Chief Executive Officer, TP in the Philippines. 

“The three percent increase in our renewable energy consumption within a year showcases how our deep commitment to sustainability translates into real and measurable results. As one of the largest employers in the country, with widespread operations, we highly recognize our actions and how they can impact the industry standards,” Jolly emphasized. 

Alongside its increased use of renewable energy, TP also reported a 52% reduction in total carbon dioxide emissions. The company’s emissions intensity now stands at 0.25 tCO₂e per full-time employee (FTE). Overall, this represents a 77% improvement from its 2019 baseline, showing steady progress in reducing its environmental impact while continuing to grow its operations.

Infrastructure has been central to TP's sustainable practices. Several TP sites operate within LEED-certified buildings, including facilities in McKinley, Aura, and Vertis North, among others, while sites in both Alabang Plaza E and Alabang Vector 3 are both LEED and EDGE-certified buildings. These green-certified facilities reduce energy demand through optimized design, efficient cooling systems, and responsible water usage. 

Sustainability, Culture, and Community

The company’s global climate roadmap aligns with the Science Based Targets initiative, ensuring its emissions reduction goals support the targets set under the Paris Agreement. TP has committed to sourcing 50% renewable energy globally by 2026 and 80% by 2030. It also aims to reduce absolute Scope 1 and 2 greenhouse gas emissions by 56.7% and Scope 3 emissions by 27.5% by 2030, using 2019 as its base year. 

Further reinforcing its leadership in driving sustainability in its operations, TP was among the first 100 companies to sign the Climate Pledge, committing to achieve net-zero carbon emissions by 2040, which is ten years ahead of the Paris Agreement’s 2050 goal. 

In addition to expanding renewable sourcing, TP optimized its IT infrastructure, advanced circularity initiatives, and donated IT equipment. TP also implemented sustainable work models such as the Cloud Campus, which continues to reduce commute-related emissions while enhancing operational resilience.

TP in the Philippines continues to partner with various governmental and non-governmental organizations to fortify its sustainability goals and create meaningful and impactful changes to the environment. TP actively collaborates with Aboitiz Power in providing renewable energy for its Sucat and Bacolod sites under the Green Energy Option Program (GEOP). TP also continues to participate in the global energy savings campaign Earth Hour for all its sites.

Ed Punzalan, Facilities and Administration Vice President, underscored that sustainability at TP goes beyond infrastructure and metrics.

“For us, sustainability is about people as much as it is about power sources,” Punzalan said. “Every percentage increase in renewable energy reflects thousands of daily decisions made by our teams, showcasing how we manage our facilities and how we volunteer in our communities. Through the Citizen of the World (COTW) foundation and the Citizen of the Planet (COTP) program, we aim to cultivate a culture where environmental responsibility becomes second nature, empowering our employees to see themselves not just as workers in the BPO industry, but as stewards of the planet.”

As sustainability becomes an operational expectation across the IT-BPM sector, TP in the Philippines aims to show that decarbonization and business resilience can move together, setting a practical benchmark for how large-scale employers can reduce impact while maintaining service excellence.

TP and Globe Celebrate 15 Years of Shared Success

TP in the Philippines and Globe Telecom recently marked a historic milestone as they celebrated 15 years of strategic partnership. The event, themed “Celebrating a Crystal Partnership: 15 Years of Shared Success,” brought together executives, employees, and community partners for a day of service leadership, recognition, and renewed commitment. 

The program began by reinforcing TP and Globe’s shared mission of creating positive social impact through a collaboration with the Kythe Foundation to support children facing chronic illnesses. This was followed by a leadership-led plenary session, where milestones from the past 15 years were highlighted, and the path ahead was charted. 

Rahul Jolly, Chief Executive Officer of TP in the Philippines, emphasized the strength of the partnership: “Fifteen years of partnership is a testament to trust, collaboration, and the shared vision to deliver exceptional value. As we celebrate this achievement, we also look forward with resolve to innovate, transform, and scale greater heights with our people and partners.” 

Chief People Officer of TP in the Philippines, Jeffrey Johnson, highlighted the importance of people and culture: “At the heart of this 15-year partnership with Globe are our people—their talent, resilience, and passion for delivering excellence. This celebration is more than a milestone; it is a recognition of the culture we have built together, one that champions growth, empowers individuals, and fosters lasting impact. As we look to the next decade, our commitment remains clear: to invest in our people and to create opportunities where they can thrive.” 

The milestone event featured the Project ECHO Batch 2 graduation, recognizing deaf and hard-of-hearing individuals who serve as Globe customer experience representatives. There were also specific recognition ceremonies, such as the Globe Persona Awards, recognizing individuals whose performance and traits best reflected Globe’s values; the Longevity Awards, which honor loyalty and commitment to employees who have served for significant milestones, embodying TP’s culture of appreciation; and the Outstanding Contribution Awards, presented to employees whose dedication and performance exceeded expectations. 

Aileen Burgos, Globe Vice President for Customer Experience Management, added that “Fifteen years of partnership with TP is not just about business results, it’s about creating meaningful customer experiences and empowering communities. Together, we’ve built a collaboration anchored on trust, innovation, and shared purpose. As we look to the future, Globe remains committed to working with TP in pushing the boundaries of service excellence and delivering real impact for our customers and stakeholders.” 

The celebration concluded with dinner, where leaders and employees reaffirmed their commitment to the next decade of innovation and shared achievement.

TP Opens Second Davao Site, Strengthens Mindanao Footprint with State-of-the-Art, Scalable Hub

TP in the Philippines (formerly Teleperformance), a leader in digital business services, today announced the launch of TP Davao Uprise, its second site in Davao City and fourth across Mindanao, reinforcing the company’s long-term commitment to regional growth, talent development, and inclusive job creation in the Philippines.

Located at The Uprise at Felcris Centrale Mall, a PEZA-accredited development, the new site currently serves global and domestic markets and is scalable for expansion as needed. Apart from the operations areas, the site also houses a recruitment hub and several recreational spaces including a fully equipped gym, a karaoke room, and a basketball half court.

“The launch of TP Davao Uprise reflects our confidence in Davao City as a strategic growth hub and in Mindanao as a critical pillar of the country’s IT-BPM industry,” said Rahul Jolly, CEO of TP in the Philippines. “With scale-ready infrastructure, deep talent pool, and strong public–private collaboration, Davao continues to enable us in TP to deliver world-class service to our clients.”

Key regional officials from Davao’s local government units and industry partners were present at the opening of TP Davao Uprise including Mindanao Development Authority (MinDA), Davao Chamber of Commerce and Industry, ICT Davao, Department of Information and Communications Technology (DICT) in Davao, and the IT & Business Process Association of the Philippines (IBPAP).

MinDA Chair Leo Magno shared how the IT-BPM industry is one of the fastest growing sectors of our economy and a powerful driver of job creation, exports, and digital transformation. “Investments such as TP's expansion in the Davao Region translate the national vision into concrete outcomes - generating quality, future-ready jobs for Mindanaoans.”

He further adds that “as TP continues to expand its footprint in Mindanao, it also creates a strong demonstration effect. It sends a clear message to other investors, both local and foreign, that Mindanao is open, capable and ready for business.”

Domain-Ready Talent Pool

Davao City is home to over 100,000 IT-BPM professionals, the largest talent hub in Mindanao and expanding since last year. The region is well-known for a strong talent pool for English proficiency and low attrition. The city’s workforce offers deep domain expertise, particularly in travel and hospitality services, supporting functions such as guest services, reservations, and itinerary logistics.

“People are at the center of our growth strategy, and Davao continues to prove itself as a destination for resilient, highly capable, and customer-focused talent,” said Jeffrey Johnson, Chief People Officer of TP in the Philippines. “TP Davao Uprise expands our ability to provide meaningful employment, career mobility, and skills development while supporting clients that require specialized, domain-ready teams.”

Recognized Digital and Business Hub

Davao City’s position as a leading digital growth center is reinforced by its recognition as a Digital Cities Awardee and a DICT–IBPAP Center of Excellence, as well as its ranking in the top 10 of the 33 highly urbanized cities in the DTI’s Cities and Municipalities Competitiveness Index in the past years.

The launch of TP Davao Uprise marks the next phase of expansion, underscoring TP’s long-term investment in Mindanao as a growth engine for both the company and the national economy.

Strategic Location and Connectivity Advantage

Situated in the center of Davao City, TP Davao Uprise anchors operations within the growing Davao Region economy, the principal trade and commercial hub of Mindanao. The site offers strong visibility and access to a growing consumer and talent base, supporting workforce mobility and business continuity.

Its proximity to Francisco Bangoy International Airport, which is set to scale up to 13 million passenger capacity this year, strengthens domestic and international connectivity. The site is also near Sasa Wharf, supporting passenger terminal access, and is future-ready with major infrastructure projects underway, including the High Priority Bus System and the proposed 102-kilometer Mindanao Railway.

TP Davao Uprise builds on the company’s strong presence in Mindanao complementing its existing operations in SM Davao in Matina (Davao City), Cagayan de Oro City, and micro-site operations in General Santos City. Together, these locations position Mindanao as a strategic delivery cluster supporting the region’s fast‑growing digital services sector.

MinDA Chair Leo Magno shared how the IT-BPM industry is one of the fastest growing sectors of our economy and a powerful driver of job creation, exports, and digital transformation. “Investments such as TP's expansion in the Davao Region translate the national vision into concrete outcomes - generating quality, future-ready jobs for Mindanaoans.”

He further adds that “as TP continues to expand its footprint in Mindanao, it also creates a strong demonstration effect. It sends a clear message to other investors, both local and foreign, that Mindanao is open, capable and ready for business.”

Domain-Ready Talent Pool

Davao City is home to over 100,000 IT-BPM professionals, the largest talent hub in Mindanao and expanding since last year. The region is well-known for a strong talent pool for English proficiency and low attrition. The city’s workforce offers deep domain expertise, particularly in travel and hospitality services, supporting functions such as guest services, reservations, and itinerary logistics.

“People are at the center of our growth strategy, and Davao continues to prove itself as a destination for resilient, highly capable, and customer-focused talent,” said Jeffrey Johnson, Chief People Officer of TP in the Philippines. “TP Davao Uprise expands our ability to provide meaningful employment, career mobility, and skills development while supporting clients that require specialized, domain-ready teams.”

Recognized Digital and Business Hub

Davao City’s position as a leading digital growth center is reinforced by its recognition as a Digital Cities Awardee and a DICT–IBPAP Center of Excellence, as well as its ranking in the top 10 of the 33 highly urbanized cities in the DTI’s Cities and Municipalities Competitiveness Index in the past years.

The launch of TP Davao Uprise marks the next phase of expansion, underscoring TP’s long-term investment in Mindanao as a growth engine for both the company and the national economy. 

Strategic Location and Connectivity Advantage

Situated in the center of Davao City, TP Davao Uprise anchors operations within the growing Davao Region economy, the principal trade and commercial hub of Mindanao. The site offers strong visibility and access to a growing consumer and talent base, supporting workforce mobility and business continuity.

Its proximity to Francisco Bangoy International Airport, which is set to scale up to 13 million passenger capacity this year, strengthens domestic and international connectivity. The site is also near Sasa Wharf, supporting passenger terminal access, and is future-ready with major infrastructure projects underway, including the High Priority Bus System and the proposed 102-kilometer Mindanao Railway.

TP Davao Uprise builds on the company’s strong presence in Mindanao complementing its existing operations in SM Davao in Matina (Davao City), Cagayan de Oro City, and micro-site operations in General Santos City.  Together, these locations position Mindanao as a strategic delivery cluster supporting the region’s fast‑growing digital services sector.

TP LaunchPad Marks Breakthrough Year with Over 19,000 Students Empowered, Stronger Academe Partnerships

TP in the Philippines (formerly Teleperformance) caps a record year for TP LaunchPad, its flagship university relations and student empowerment program. In 2025, TP LaunchPad reached over 19,000 students nationwide, expanded its footprint across 40+ partner schools, and deepened its role in bridging academic learning with real-world IT-BPM industry readiness - a milestone borne from TP’s continuous forging of strategic alliances with academic partners.

Future Workforce Empowerment at Scale

TP LaunchPad’s impact in 2025 reflects the organization's strengthened commitment to supporting the Philippines’ growing IT-BPM talent ecosystem. The program generated thousands of career leads, implemented over 60 events nationwide and facilitated 22 immersive site tours, giving students across Luzon, Visayas, and Mindanao on-the-ground introduction to TP’s world-class operations.

Through interview workshops, mock interviews, campus tours, job fairs, trainings, and mentorship sessions, TP LaunchPad continues to support young Filipinos as they transition from school to the workforce.

“Through TP LaunchPad, we can impart talent development resources and career opportunities to the youth and the future workforce,” said TP in the Philippines’ Chief People Officer Jeffrey Johnson. “By investing in their development, we can ensure a sustainable future and career pipeline for the Philippine IT-BPM industry.”

Strengthening Academe Partnerships and Near-Hire Readiness

Among the program’s highlights this year is TP’s expanding network of university alliances, capped by its new partnership with Mapua Malayan Colleges Laguna (MMCL) and its digital learning arm, Mapua Malayan Digital College (MMDC). A key aspect of the partnership is designing learning programs that integrate the demands of the IT-BPM sector in the curriculum and equip graduates for near-hire readiness and future careers in the IT-BPM sector.

On the other hand, MMDC will also extend full scholarship grants to five deserving TP employees under the MMDC Continuing Education Scholarship allowing them to pursue higher education and complete their college degree while advancing their careers.

Apart from academic partnerships, the program was able to reach other milestones in inclusivity. This year, TP in the Philippines made significant strides in impact sourcing as the company was able to accommodate participants who were deaf or hard of hearing, emphasizing TP’s commitment to inclusion and opening opportunities for people with disabilities.

Another major victory was the expansion of TP’s partnership with the Technical Education and Skills Development Authority (TESDA) for its Enterprise-Based Education and Training (EBET) program. This partnership enabled TP in the Philippines to make skills learning and IT-BPM-readiness more accessible, especially for those from underserved communities. These initiatives underscore TP’s long-standing commitment to widening access to meaningful employment and supporting national workforce development.

“Our investment in the Filipino workforce is something we take very seriously to ensure that we are providing access to the right resources to empower them in their careers,” shares Johnson. “It is through our strategic partnerships that we can create more positive impact to our communities, and we are excited for the other collaborations we have in the future,” he adds.

As TP LaunchPad continues to grow, the program is poised to unlock more strategic collaborations with academic institutions, government partners, and local communities. With its scale, reach, and strong industry-academe linkages, TP LaunchPad remains central to TP’s mission of empowering the Filipino youth and strengthening the country’s IT-BPM workforce.

TP in the Philippines Champions Future-Ready Workforce Strategies at the GWFM APAC Summit 2025

Pasig City, Philippines –  TP (formerly Teleperformance) in the Philippines, a global leader in digital business services, reaffirmed its commitment to building an agile, AI-empowered, and future-ready workplace with its participation in the 5^th Edition of the APAC Workforce Management Summit 2025, organized by Global Workforce Management.

 

With the theme “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” the summit gathered over 200 workforce leaders and practitioners across Asia-Pacific exchanging insights. More than 20 experts in the field of workforce empowerment shared best practices in people management, AI adoption and workforce automation, and customer experience excellence.

 

TP in the Philippines Senior Vice President for Workforce Management Jim Mathew Joseph participated in a panel discussion that tackled how organizations can harness AI technologies and human insight to enhance business resilience and employee empowerment.

 

"In a future-ready organization, technology and AI are meant to amplify, not replace our people,” said Joseph. “At TP, we fulfill this through a human-in-the-loop approach to our AI adoption strategy. We ensure that our integration of AI and human insight continues to drive empathy and excellence, to create workplaces that are both high-performing and deeply human. This is what makes us truly future-ready.”

 

The summit featured case studies from industry leaders, expounding on discussions about building workforces that are resilient and agile, able to adapt to market shifts, economic changes, and technological disruptions. Other focus areas included the future-readiness of organizations to leverage AI-driven insights to become sustainable, scalable, and competitive.

 

As one of the country’s largest private employers with a 60,000-strong workforce across 27 sites, TP in the Philippines has maintained its Great Place to Work certification for eight years. The company has consistently garnered positive feedback among its workforce, attesting to the organization’s steadfast commitment to operational and ethical excellence, specifically, in establishing workplace safety, employee well-being, as well as environmental responsibility and sustainability.

TP in the Philippines secures double wins at Asian Technology Excellence Awards 2025

TP in the Philippines, part of global digital services leader TP (formerly Teleperformance), earned two recognitions at the Asian Technology Excellence Awards (ATEA) 2025: the Philippines Technology Excellence Award for AI–Business Services for its TP.AI FAB solutions, and the Philippines Technology Excellence Award for Analytics–Retail for TP Interact. TP.ai FAB solution is a proprietary AI orchestration platform that integrates AI, human expertise, and automation effectively at scale. TP Interact, meanwhile, is a GenAI-powered analytics and quality automation platform that transcribes, analyzes, and scores interactions across channels. 

These back-to-back wins underscore TP’s leadership in harnessing cutting-edge AI-powered customer solutions and optimized customer engagement analytics tools to transform customer experience, strengthen operational efficiency, and deliver measurable business outcomes across industries.

TP, TESDA Launch Training Program for Work-Ready Mear-Hires

Negros Occidental, Philippines – TP in the Philippines, a global leader in digital business services, was recently recognized as one of the pioneering enterprises in Negros Occidental to register as partner in Enterprise-Based Education and Training (EBET), a flagship program of the Technical Education and Skills Development Authority (TESDA). 

With the implementation of the EBET Framework, TESDA aims to strengthen workforce development through enhanced skills training, improve employability, and bridge the gap between the education sector and the IT-BPM industry.

As an enterprise partner, TP will help implement the Near-Hire Communication Training Program. This 10-day, TESDA-accredited course is designed to develop work-ready communication skills for near-hires, equipping them for potential careers within the organization. This initiative also supports TESDA’s drive to expand university-industry collaboration, ensuring that Filipino workers are trained with skills that meet global market demands.

The training program’s curriculum features two modules: “Communication 101” and “Call Center 101.” The first module focuses on technical articulation—including pronunciation, grammar, thought organization, and conversational confidence—while the second primes students for the specific contact center environment.  The curriculum immerses them in the practical realities of the customer service experience such as call flows, scripting, active listening, empathy, and problem-solving.

Graduates of the program will emerge work-ready and equipped with the practical skills and confidence needed to succeed in the country’s fast-growing customer service sector.

“This program goes beyond skills training, giving students a tangible gateway as they step into meaningful careers in the IT-BPM industry,” said Jeffrey Johnson, Chief People Officer of TP in the Philippines.

TESDA likewise underscored the importance of this partnership. “By registering programs under EBET, you are ensuring that our trainees are not only competent, but also industry-ready. Enterprises can now dictate what skills and competences they need, and TESDA now needs to respond as flexibly and quickly as we possibly can to be able to respond to a volatile, complex, and ambiguous world of work. TP’s commitment makes it possible for our learners to bridge the gap between the classroom and the real demands of the workplace,” said TESDA Director General Jose Francisco Benitez.

“Through this program, we are able to see the EBET in motion, and we are grateful to our partners for helping make our vision of an empowered work-ready youth come to life,” added Niña Connie Dodd, TESDA Negros Island Region (NIR) Interim Regional Director.

The Near-Hire Communication Training Program, among other initiatives, reaffirms TP in the Philippines’ commitment to workforce development and talent empowerment, upholding its position as one of the country’s top employers. By working hand-in-hand with TESDA and Bacolod City College, TP demonstrates the power of industry, government, and academe collaboration in opening career pathways for the youth and building stronger local communities.