Monday, March 21, 2016
US Firm to Open BPO - Call Center in MOA, Offer New Seats Harte Hanks Increases Its Philippines Investment
Harte Hanks (NYSE: HHS), a leader in customer engagement and interaction-led marketing, is consolidating its Manila operations and adding room for hundreds of new employees with the opening on April 21 of the company’s BPO-call center at the Mall of Asia (MOA) Complex, in Pasay City.
Harte Hanks Philippines, a subsidiary of the US-based marketing company currently employs about 2,000 people in its main and secondary locations in Metro Manila.
The move allows the company, which has established its presence in Asia-Pacific with the launching of its call center in the Philippines over a decade ago, to integrate the secondary locations with the Pasay facility.
“We have been always impressed by the skill and dedication of our employees in Manila and look forward to sustaining our growth here,” said Jonathan Bondoc Harte Hanks Manila-based Site Director, in a statement.
Among Harte Hanks’ clients are companies known worldwide in information technology, computer software, sports media, banking, mobile phone and health insurance industries.
Besides the Asia-Pacific, Harte Hanks has offices spread across North America, Europe and Latin America.
“The Philippines’ consistent support of innovative business models such as buy-operate-transfer model and investment in dependable infrastructure priorities are just two of the reasons we are expanding our investment here,” added Ben Chacko, head of operational planning and strategy for Harte Hanks.
The American outfit, whose call center business focuses on North American clients, started doing business in the Philippines with a buy-operate-transfer partnership in 2001.
ABOUT HARTE HANKS
Harte Hanks partners with clients to deliver relevant, connected and quality customer interactions. Our approach starts with discovery and learning, which leads to customer journey mapping, creative and content development, analytics and data management, and ends with execution and support in a variety of digital and traditional channels. We do something powerful: we produce engaging and memorable customer interactions to drive business results for our clients, which is why Harte Hanks is famous for developing better customer relationships, experiences and defining interaction-led marketing. For more information, visit the Harte Hanks website at www.hartehanks.com, call 844-233-9281, email firstname.lastname@example.org or follow us on Twitter @hartehanks or Facebook at https://www.facebook.com/HarteHanks.
*This is Press Release